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Send an email from a queue

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Posted on by Power Platform Comm...

Hi, I have to make an automation so that one day a week an email is sent to my clients to inform them about their cases. (This part is solved)
The problem is when I have to send the email, since it gives me an error when putting that mailbox as the sender. In addition, the mail that I want to use is simply a mailbox without any user connected to it.
My question is, can I send an email putting as sender a queue from microsoft dynamics 365? If so, what steps do I need? Any special trigger?

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Ian_P 64 on at

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RE: Send an email from a queue

The way I have worked around this is to use Flow 'Send from Shared email'.

Have a 'No reply' email address that the service account has access to send from.

In the send from Shared Email account in the Flow, use the 'no reply' email account to send from, but populate the 'Reply To' address with the one of the queue.

Hope that helps someone.

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Haansi 1,433 Moderator on at

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RE: Send an email from a queue

To send an email we have a couple of options.

Easiest will be send it using Ms Power Automate.
[quote user="Power Platform Communities"]The problem is when I have to send the email, since it gives me an error when putting that mailbox as the sender.[/quote]
What error you are getting ?
[quote user="Power Platform Communities"]In addition, the mail that I want to use is simply a mailbox without any user connected to it.[/quote]
Do you have a service account ? one solution can be to create that mailbox with a service account

[quote user="Power Platform Communities"]My question is, can I send an email putting as sender a queue from microsoft dynamics 365? If so, what steps do I need? Any special trigger?[/quote]
You can select a queue in from field, just search and select from Queues. But an email box needs to be linked and configured to make it working.

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Community Member on at

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RE: Send an email from a queue

First, go to Settings, Business Management then click on Queues. At the top of the queue, click on Open Mailbox. From here, a user with Global Administrator (Office 365) access should click on Approve Email. One approved, then Test & Enable Mailbox to allow emails to be sent out from this email address via D365.

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Power Platform Comm... 8 on at

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RE: Send an email from a queue

Check out step 3 and 4 in my blog post

http://linnzawwin.blogspot.com/2020/05/send-email-from-dynamics-365cds-with.html#GetQueue

List Mailbox Queue with name
List Mailbox Queue with name

Use first() function to get the first Queue record
Use first() function to get the first Queue record

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