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Hi,
Firstly I should say I am only just starting out looking after RMS, so please forgive me if this question hits the 'How can he not know this' box.
When a cashier tries to sell certain items through POS, the quantity that it initially enters into the Qty box is not always 1. Sometimes it can be any positive number, on a few occasions even a negative number (and it then throws up the box to show why someone is returning an item). I've checked the item properties but cannot see anything untoward. As I said, its not for all stock, but the ones that it goes wrong for, it goes wrong all the time.
The System is Dynamics RMS 2.0.0155
Any help would be gratefully received
Cheers Paul
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Any negative quantity posted at the POS is treated as a return transaction and a reason code must be issued for the return transaction.
i would advise you to block the cashiers from making any refund and making any change on the quantity column on the POS.
You can achieve this by following these procedures:-
1.Using user with admin rights enable security at the POS(Click on the blank button on your left just after set customer button)
2.Press Ctrl+s
3.Click on the quantity column and apply ticks under Disable change column to the level of your cashiers.
4.Click ok
5.Press Ctrl+s
6.Click on the blank button to go back to normal.
7.Press Ctrl+blank button on your left just after set customer button
8.Press Ctrl+s
9.Click F4 and Disable change to your cashier security level
10.Click ok
11.Press Ctrl+s
12.Click on the blank button to go back to normal
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