Hello, I am seeking for the answer regarding to find the value (First Name & Last Name) when customers entered during the event registration.
For Example:
After doing some testing on registration, I found that the system would use existing contact information instead of value that customer entered.
I would like to confirm is there any way to know or retrieve the value entered by the customers?
Thanks in advanced.
Clofly has correctly explained that the behavior depends on your contact matching strategy.
hope this answers, or follow up with details on scenario/expectations
Hi Tay,
If you still had any doubt, feel free to ask question.
Regards,
Clofly
If you had found any answer helped, please kindly mark as verified to close the thread, it would be really appreciated.
Hi TAY,
If customer entered and submitted form again, then it will create a new event registration records, system will take first name, last name and email address to match existing contact,
if there is a matching record, then the new registration will be associated to that contact.
We can see all event registration records of a contact in Contact form > Events attended tab:
If customer changed any one of field and submitted again(as example you given), then it will create a new contact(Tay Bowen vs Tay Jun Boon) and a new event registration record.
For your question,
> After doing some testing on registration, I found that the system would use existing contact information instead of value that customer entered.
Do you mean that in your environment, it didn't create a new contact even though the last name was different?
If so, you could check whether there was an event administration record that was active.
In Settings(bottom left) > Event administration:
I created an rule, it matches contact based on Email, if I change last name to a new value to submit again(keep first name and email address the same),
then no new event registration record and contact will be created.
Regards,
Clofly
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