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Value entered during event registration

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Hello, I am seeking for the answer regarding to find the value (First Name & Last Name) when customers entered during the event registration.

For Example:

  1. Existing Contact Information
    1. First Name: Tay
    2. Last Name: Jun Boon
    3. Email Address: jbtay@myaxp.com
  2. Value that customer entered
    1. First Name: Tay
    2. Last Name: Bowen
    3. Email Address: jbtay@myaxp.com

After doing some testing on registration, I found that the system would use existing contact information instead of value that customer entered.

I would like to confirm is there any way to know or retrieve the value entered by the customers?

Thanks in advanced.

  • Suggested answer
    ShaileshJain Profile Picture
    ShaileshJain on at
    RE: Value entered during event registration

    Clofly has correctly explained that the behavior depends on your contact matching strategy. 

    • if resubmission has different values on key fields needed for match, it would create NEW contact.
    • if resubmission has different value on other fields, the registration would be associated with EXISTING contact

    hope this answers, or follow up with details on scenario/expectations

  • cloflyMao Profile Picture
    cloflyMao 25,202 on at
    RE: Value entered during event registration

    Hi Tay,

    If you still had any doubt, feel free to ask question.

    Regards,

    Clofly

    If you had found any answer helped, please kindly mark as verified to close the thread, it would be really appreciated.

  • Verified answer
    cloflyMao Profile Picture
    cloflyMao 25,202 on at
    RE: Value entered during event registration

    Hi TAY,

    If customer entered and submitted form again, then it will create a new event registration records, system will take first name, last name and email address to match existing contact,

    if there is a matching record, then the new registration will be associated to that contact.

    We can see all event registration records of a contact in Contact form > Events attended tab:

    pastedimage1599556772524v1.png

    8407.JPG

    If customer changed any one of field and submitted again(as example you given), then it will create a new contact(Tay Bowen vs Tay Jun Boon) and a new event registration record.

    For your question,

    > After doing some testing on registration, I found that the system would use existing contact information instead of value that customer entered.

    Do you mean that in your environment, it didn't create a new contact even though the last name was different?

    If so, you could check whether there was an event administration record that was active.

    In Settings(bottom left) > Event administration:

    pastedimage1599557988137v2.png

    I created an rule, it matches contact based on Email, if I change last name to a new value to submit again(keep first name and email address the same),

    pastedimage1599558237967v3.png

    then no new event registration record and contact will be created.

    Regards,

    Clofly

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