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Unsubscribe Button Not Working

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Posted on by Varun Gandhi

Hi,

I am facing one issue is Microsoft dynamics 365 CRM (Marketing) I run email campaign in that and in that email there is one unsubscribe button.

That Button is not working whenever someone clicks on that it shows some kind of error I'm attaching one picture for your reference.

kindly assist me to solve this.

Thankyou
Varun Gandhi

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Haig Liu Microsoft Employee on at

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RE: Unsubscribe Button Not Working

Hi Varun Gandhi,

Please first make sure you have the following setting turned on, which is off by default:

Next, check that your Subscription Center is configured correctly:

https://learn.microsoft.com/en-us/dynamics365/marketing/set-up-subscription-center

Finally, could you tell me if you are using real-time marketing or outbound marketing?

Currently, real-time marketing can use the outbound subscription center, but sometimes problems will happen.
mneumayer 641 on at

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RE: Unsubscribe Button Not Working

Can you show me the landing page and form for your unsubscribing process?
mneumayer 641 on at

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RE: Unsubscribe Button Not Working

Hey Varun,

I think it is not the CTA Button with the unsubscribe link it is more likely that the landing page where the unsubscribe form is hosted is facing an issue,