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Dynamics 365 Community / Forums / Microsoft Dynamics NAV (Archived) / This record is not sup...
Microsoft Dynamics NAV (Archived)

This record is not supported by related approval workflow

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Posted on by Community Member

I am configured the default Workflow template for Sales Quote page. In that template i was changed the Approver Type as a workflows user group and map the workflow user group. When i am trying to send the Approval Request for the Sales Quote , It shows the error ' This record is not supported by related approval workflow'.  But i already check the conditions, the condition is Document Type = Quote and Status=Open, But still i am not able to send the approval request for Sales Quote.

What could cause this problem ?

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I have the same question (0)
  • Surath Profile Picture
    Surath 332 on at

    Have you enabled the approval workflow ?

  • Community Member Profile Picture
    Community Member on at

    yes, I enabled workflow. But still i am getting the same error.

  • Surath Profile Picture
    Surath 332 on at

    Have you mapped the respective users in the "Workflow User Group", you'll get the same error when there are no users mapped in the workflow user group. 

    Will you be able to share a screen capture of the workflow and the workflow user group ?

  • Community Member Profile Picture
    Community Member on at

    Fig 1 : Workflow User Group

    4885.Untitled.jpg

    Fig 2 : Workflow

    Annotation-2019_2D00_05_2D00_28-104029.jpg

    I have mapped the valid user in the Workflow User Group. But still getting the same error.

  • Surath Profile Picture
    Surath 332 on at

    I don't see why this won't work. Are you getting the error for multiple SQs, or are you trying the same document ?

  • Community Member Profile Picture
    Community Member on at

    I have created 4 template for SQs, But for all template i am getting the same error.

  • Surath Profile Picture
    Surath 332 on at

    What do you mean 4 templates ? Sales Quotations  or Approval workflows ?

  • Community Member Profile Picture
    Community Member on at

    I have tried with 4 different Workflow template for Sales Quotations.

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