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This record is not supported by related approval workflow

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Posted on by Community Member Microsoft Employee

I am configured the default Workflow template for Sales Quote page. In that template i was changed the Approver Type as a workflows user group and map the workflow user group. When i am trying to send the Approval Request for the Sales Quote , It shows the error ' This record is not supported by related approval workflow'. But i already check the conditions, the condition is Document Type = Quote and Status=Open, But still i am not able to send the approval request for Sales Quote.

What could cause this problem ?

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Sales

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Community Member Microsoft Employee on at

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RE: This record is not supported by related approval workflow

I have tried with 4 different Workflow template for Sales Quotations.
Surath 330 on at

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RE: This record is not supported by related approval workflow

What do you mean 4 templates ? Sales Quotations or Approval workflows ?
Community Member Microsoft Employee on at

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RE: This record is not supported by related approval workflow

I have created 4 template for SQs, But for all template i am getting the same error.
Surath 330 on at

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RE: This record is not supported by related approval workflow

I don't see why this won't work. Are you getting the error for multiple SQs, or are you trying the same document ?
Community Member Microsoft Employee on at

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RE: This record is not supported by related approval workflow

Fig 1 : Workflow User Group

Fig 2 : Workflow

I have mapped the valid user in the Workflow User Group. But still getting the same error.
Surath 330 on at

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RE: This record is not supported by related approval workflow

Have you mapped the respective users in the "Workflow User Group", you'll get the same error when there are no users mapped in the workflow user group.

Will you be able to share a screen capture of the workflow and the workflow user group ?
Community Member Microsoft Employee on at

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RE: This record is not supported by related approval workflow

yes, I enabled workflow. But still i am getting the same error.
Surath 330 on at

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RE: This record is not supported by related approval workflow

Have you enabled the approval workflow ?