Exchange Online User email not showing up in D365 email configuration lists

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Posted on by Dave10

Hello,

We currently use Exchange Online and D365.

I had previously setup server-side synchronization and have other company (Exch Online) email accounts that are setup in D365 and are working without incident including the D365 App for Outlook.

I created a new user account in Exchange, logged into the account in Outlook and tested the account and everything worked.

I then went into Dynamics >Settings>Email Configuration>Mailboxes to set up the account there so emails can be tracked but I cannot find the user account in any of the account lists there.

It's been a while since I've had to add someone and maybe I'm missing a step somewhere?!

Any help with this would be greatly appreciated.

Thanks!

Dave

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Dynamics 365 general

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Zain Mehmood 4,187 Most Valuable Professional on at

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Hi Dave,

If the new Exchange user isn’t showing in the Mailboxes list in D365, a few things to check:

Make sure the user has been created as a User in Dynamics 365

After adding them to D365, the system should auto-generate the Mailbox record, or you can manually create it.

Double-check their security role includes email access permissions (e.g. Salesperson or equivalent).

Check again and see if it appears this time.

Regards,

Zain

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Dave10 8 on at

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@Zain Mehmood Thank you for your help! I had forgotten about getting them into the Environmental Security Group. Once done, I was able to follow the steps and complete the configuration. Thanks again for the reminder.

I hope you have a good weekend!

Dave

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