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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Can`t use tikets in th...
Customer experience | Sales, Customer Insights,...
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Can`t use tikets in the marketing module in event.

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Posted on by Community Member Microsoft Employee

Hello

I configure events in the marketing module.
I am trying to provide a ticket to a contact who registered for the event on the website. But i get error.
pastedimage1586939415214v7.png
And when I open event I get this warning
pastedimage1586939758241v9.png

I think the problem is that the registration count is not processed. All filds that have contain count of user, tikets, ets are empty.

pastedimage1586939620407v8.png

I have not fixed this problem and do not know how to do it. I would greatly appreciate your help.
Thank for help

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Can`t use tikets in the marketing module in event.

    Thank for your answer. I wiil open a ticket by your link.

  • Suggested answer
    cloflyMao Profile Picture
    cloflyMao 25,202 on at
    RE: Can`t use tikets in the marketing module in event.

    Hi VitaliiI,

    Thanks for your feedback.

    Normally, "Check-in count" field should be processed automatically by System.

    I suggest you could open a ticket for better help:

    https://admin.dynamics.com/?referer=mbssupport

    Regards,

    Clofly

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Can`t use tikets in the marketing module in event.

    Hello, Mao

    This error occurs for all sessions. All sessions have a building.

    pastedimage1587105172772v1.png

    Building has capacity .

    Pass is active
    pastedimage1587105511545v2.png

    My problem is similar to this one. But there is no solution to this
    community.dynamics.com/.../maximum-registration-capacity

  • cloflyMao Profile Picture
    cloflyMao 25,202 on at
    RE: Can`t use tikets in the marketing module in event.

    Hi VitaliiI,

    Have you checked max capacity field of selected session and whether selected pass record is active or existing?

    Regards,

    Clofly

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