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Dynamics 365 Community / Forums / Microsoft Dynamics SL (Archived) / Unable to save changes...
Microsoft Dynamics SL (Archived)

Unable to save changes to AR Customer Maintenance

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Posted on by Brian Busbey 710

Only recently, our AR person is unable to save any changes to customer records in Customer Maintenance. As an example:

Pull up a customer using a 6 digit ID, then the customer name is displayed.

We change the customer name and click save at the top of the screen.

If we go to a different customer then back to the previously changed one, the change is undone.

I can successfully change the customer information and the change will stay, but I believe that is due to the Sysadmin credentials.

Could a permission be stopping the changes from being committed?

*This post is locked for comments

  • Wilson Profile Picture
    Wilson 10 on at
    RE: Unable to save changes to AR Customer Maintenance

    We've just upgraded to SL 2011 FP1 and ran into the same issue.  Microsoft does now have a hotfix available for this.  Hope that helps -

  • pstgeorge Profile Picture
    pstgeorge 30 on at
    RE: Unable to save changes to AR Customer Maintenance

    I have been able to duplicate this in Demo APP60... Anyone fine a solution yet?? I plan to run profiler to see if anything comes of it.

  • Brian Busbey Profile Picture
    Brian Busbey 710 on at
    RE: Unable to save changes to AR Customer Maintenance

    I have not run a profile yet, but have determined it to be specific customers and not the user.

  • Fujimi DB Profile Picture
    Fujimi DB 275 on at
    RE: Unable to save changes to AR Customer Maintenance

    FHS,

    It sounds like an error might be rolling back the transaction. Have you tried running a SQL Profiler trace?

    Thanks,

    DB

  • Brian Busbey Profile Picture
    Brian Busbey 710 on at
    RE: Unable to save changes to AR Customer Maintenance

    I have looked over our Customer table there are no blank CustID entries.

  • Brian Busbey Profile Picture
    Brian Busbey 710 on at
    RE: Unable to save changes to AR Customer Maintenance

    No blank custid values in the customer table.

  • Community Member Profile Picture
    Community Member on at
    RE: Unable to save changes to AR Customer Maintenance

    Review that you don't have a blank custid in the customer table

  • Community Member Profile Picture
    Community Member on at
    RE: Unable to save changes to AR Customer Maintenance

    I just encountered this with SL 2011 SP1.  I found there are two triggers on the customer table that appear to be causing this problem.  I've not determined the impact on the system of removing those triggers permanently but when I did remove them for testing, I did not have a problem saving changes to the customer name.

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