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Hello
I am currently unable to uninstall or remove the CRM 2011 Outlook client. It works without issues but I need to upgrade to 2013. Whenever I try to repair or uninstall it says uninstall has failed and I get the following error log.
09:24:39| Info| Bootstrap version: 5.0.9690.4376.
09:24:39| Info| User: ********
09:24:39| Info| Initializing COM.
09:24:39| Info| Initialized COM.
09:24:39| Info| Disk Space Available: 2464.00MB
09:24:39| Info| Current OS Version: 6.1.7601
09:24:39| Info| ServicePack: Service Pack 1
09:24:39| Info| System Type: Workstation
09:24:39| Info| Suite Mask: 0x0100
09:24:39| Info| Getting MUI language id from registry Key.
09:24:39| Info| Get existing MUI language id (1033) from registry Key successfully.
09:24:39| Info| GetSIDOfLoggedOnUser: Starting
09:24:39| Info| GetSIDOfLoggedOnUser: before WTSQueryUserToken, session=1
09:24:39| Info| GetSIDOfLoggedOnUser: return code = 1314
09:24:39| Info| Initializing COM.
09:24:39| Info| Initialized COM.
09:24:39| Info| Installing Language Pack
09:24:39| Info| Install Microsoft Dynamics CRM for Outlook MUI language pack successfully
09:24:40| Info| Installation of Language Pack has completed. Exit code: 0. Result: Version installed:
09:24:40| Info| Adding current MUI language id to registry Key.
09:24:40| Info| Installing Microsoft Dynamics CRM for Outlook
09:24:40| Info| Launching external process:
09:24:40| Info| CmdLine: <msiexec /x "C:\Windows\Installer\31f4d5.msi" /q INSTALLLEVEL="3" INSTALLTYPE="UNINSTALL" REMOVE="ALL" SOURCEFOLDER="C:\Windows\Installer" TARGETDIR="C:\Program Files (x86)\Microsoft Dynamics CRM" INSTALLDIR="C:\Program Files (x86)\Microsoft Dynamics CRM" /l+ "C:\Users\pmorris\AppData\Local\Microsoft\MSCRM\Logs\crm50clientmsi.log" LOGFILE="C:\Users\pmorris\AppData\Local\Microsoft\MSCRM\Logs\crm50clientmsi.log" ALLOWRUN="1" REBOOT=ReallySuppress NOSELECTION=1>
09:24:40| Info| WorkingDir: <C:\Windows\Installer>
09:24:40| Info| Installation of Microsoft Dynamics CRM for Outlook failed. Exit code: 1603. Result: Fatal error during installation.
09:24:40| Info| Uninitializing COM.
09:24:40| Info| Uninitialized COM.
09:24:40| Info| Uninitializing COM.
09:24:40| Info| Uninitialized COM.
09:24:40| Info| === Setup bootstrap logging started 22/08/2017 09:24:40 ===
09:24:40| Info| Bootstrap version: 5.0.9690.4376.
09:24:40| Info| User: *******
09:24:40| Error| Uninstall of Microsoft Dynamics CRM for Outlook failed.
Any help would be greatly appreciated!
Thanks
Paul
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Ah, Just in case anyone else encounters this issue, I was able to uninstall it using the Microsoft uninstall tool.
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