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Service | Customer Service, Contact Center, Fie...
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Configuring Dynamics 365 Field Service

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Hi everyone,

I'm setting up a trial environment for Dynamics 365 Field Service and have successfully added products and parts associated with specific equipment. Now, I'm looking to manage consumables – items like filters and that need regular replacement at different intervals (e.g., 6 months or 12 months depending on the equipment). 

My questions:

  • Does Dynamics 365 Field Service have built-in functionality to track consumable usage and schedule automated notifications? For example, can I set up alerts for when a particular filter needs changing for a specific customer asset? If such functionality exists, how can I configure it?
  •  
  • If built-in options are limited, would this require a programmable solution using Power Apps on top of Field Service?

I appreciate any insights and guidance you can share on this topic!

Regards 

Eric

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