web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Unanswered

Power Pages “Tracking Code” added but Real-time Journeys Web tracking not firing

(0) ShareShare
ReportReport
Posted on by 6

Hi Community,

 

I’m trying to enable Web tracking for Customer Insights – Journeys (Real-time) on a Power Pages site, but page visits aren’t showing up / triggering journeys.

 

What I did

 

  •  

    In D365 (CI-J), enabled Web tracking (Feature switches) and copied the tracking snippet from Settings → Customer engagement → Web tracking.


  •  

    In Power Pages, created a Content Snippet named Tracking Code (Type: Text) and pasted the snippet so it’s injected into the site <head>.


  •  

    Published the site.



  •  
 

Expected

 

  •  

    Page visits to the tracked domain should appear as Web interactions and be usable to enter/branch a real-time journey (e.g., simple “page visit” trigger test).



  •  
 

Actual

 

  •  

    No Web interactions recorded, and my “page visit” test journey never fires.



  •  
 

Environment / details

 

  •  

    Power Pages: [Starter/Enhanced/Standard data model?]


  •  

    Domain: [custom domain or *.powerappsportals.com] (HTTPS)

I have the same question (0)

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Abhilash Warrier – Community Spotlight

We are honored to recognize Abhilash Warrier as our Community Spotlight honoree for…

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 120 Super User 2025 Season 2

#2
MVP-Daniyal Khaleel Profile Picture

MVP-Daniyal Khaleel 119

#3
Erin Lubben Profile Picture

Erin Lubben 73

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans