
Hi Community,
I’m trying to enable Web tracking for Customer Insights – Journeys (Real-time) on a Power Pages site, but page visits aren’t showing up / triggering journeys.
What I did
In D365 (CI-J), enabled Web tracking (Feature switches) and copied the tracking snippet from Settings → Customer engagement → Web tracking.
In Power Pages, created a Content Snippet named Tracking Code (Type: Text) and pasted the snippet so it’s injected into the site <head>.
Published the site.
Expected
Page visits to the tracked domain should appear as Web interactions and be usable to enter/branch a real-time journey (e.g., simple “page visit” trigger test).
Actual
No Web interactions recorded, and my “page visit” test journey never fires.
Environment / details
Power Pages: [Starter/Enhanced/Standard data model?]
Domain: [custom domain or *.powerappsportals.com] (HTTPS)