web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Preference center link...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Preference center link is not populating correctly.

(1) ShareShare
ReportReport
Posted on by Sid Challa 2
Hello Everyone,
 
I am working on the Real time marketing consent center. 
 
I created a compliance profile with purpose and topics. 
 
Now adding these preference center into Email
 
 
When I click on preview and test then I am facing issue. below is the image for your reference 
 
Any help would be appreciate. 
 
Thanks in advance.
 
 
Categories:
Dynamics 365 Customer Insights - Journeys
I have the same question (0)
  • Suggested answer
    Muhammad Shahzad Shafique Profile Picture
    Muhammad Shahzad Sh... 2,373 Most Valuable Professional on at
    To get the current user's default financial dimensions in D365 F&O, use the DirPersonUser and DimensionDefaultingService classes.
     
     
    // Get current user's Person ID
    DirPersonUser dirPersonUser = DirPersonUser::findByUser(curUserId());
    HcmWorker worker = HcmWorker::findByPerson(dirPersonUser.Person);
    // Retrieve default financial dimensions
    DimensionDefault dimensionDefault = DimensionDefaultingService::getUserDefaultDimension(worker.Person);
  • Suggested answer
    Eugen Podkorytov Profile Picture
    Eugen Podkorytov 176 on at
    Hello Sid Challa,
    It looks like the unsubscribe link was tested from the preview and test view of the email. Please note that this will not work as expected — the preference center page only functions correctly when a consent record exists in the Consent Center table.
     
    To ensure this works properly, the commercial purpose must be created in the Consent Center, typically through a marketing form submission. Also, make sure the email is published and sent as part of a customer journey. A good approach would be to use a trigger-based journey that activates when the marketing form is submitted. Then click on the unsubscribe link of the Email.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 70 Super User 2025 Season 2

#2
Gerardo Rentería García Profile Picture

Gerardo Rentería Ga... 33 Most Valuable Professional

#3
Daniyal Khaleel Profile Picture

Daniyal Khaleel 32 Most Valuable Professional

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans