Skip to main content

Notifications

Announcements

Join us in the Community for an AMA: December 12th Register Today
News and Announcements icon
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Deleting contacts to r...
Customer experience | Sales, Customer Insights,...
Unanswered

Deleting contacts to reduce quota limit? Will it work?

(1) ShareShare
ReportReport
Posted on by MikeC282 2,095
Hi all,
 
I know the MS definition of how they calculate the quota to be anyone who's interacted with insights journey in the last 12 months. My question is if we want to delete users (people who have hard bounced for example cause the email no longer exists). Will that remove them from the quota?
 
In our previous marketing automation tool we can simply choose to delete these hard bounces to remove them from the total quota. 
 
  • CU08110009-0 Profile Picture
    CU08110009-0 3 on at
    Deleting contacts to reduce quota limit? Will it work?
    +1 to this question

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Join us in the Community for an AMA: December 12th Register Today

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Community AMA December 12th

Join us as we continue to demystify the Dynamics 365 Contact Center

New! Quick response templatesâš¡

Save time with the new custom templates!

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,232 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,064 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans