CRM USD issue: closed event happens before variable is updated

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Posted on by Community Member Microsoft Employee

This error happens when a new form is opened.

I created a new Windows Navigation Rule that opens the parent account of the conttact in the onload event of the contact.

The forms of the contact and the account are opened well but in the left top panel lost the information of the contact, i have:

Contact Name: [[contact.fullname]x]

Before the account form is opened the information of the contact is ok.

Could you help me ?

Thnak you

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Community Member Microsoft Employee on at

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RE: CRM USD issue: closed event happens before variable is updated

Great Srikanth !!!

This has solved the problem. Thank you very much for your help.

Best regards

Massimo
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ansrikanth 3,115 on at

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RE: CRM USD issue: closed event happens before variable is updated

Right, I'm able to repro it..

I guess, that is one configuration mistake in default configurations created by MS. If you see, on browser document completed event of Account, they have created 2 action calls a) search: associated contacts b)search: current account. both of these action calls have different purpose when the session is of account session.

In our case it is not really an account session rather it is contact session.

So, 2 options for you.. a) Either get rid of these 2 action calls permanently b)Or make sure the condition of these 2 action calls will fail for ever or at least for contact session they fail.

for ex: in my case, I don't need these 2 action calls but I don't even want to delete the 2 action calls. Henceforth, I have placed some dummy condition 1==2, so that it will fail every time. Hope you got the point.

Now, I can see the contact name properly when I open the account from Contact page.

All the best !!

Srikanth
Community Member Microsoft Employee on at

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RE: CRM USD issue: closed event happens before variable is updated

HI Srikanth,

no Javascript. I'm using the "Window Navigation Rule" of Unified Service Desk. You can see in the following image

You can see the situation of USD before opening the account

And after the click on Parent account (see the top left panel)

Thank you
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ansrikanth 3,115 on at

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RE: CRM USD issue: closed event happens before variable is updated

How are you opening the parent account on load of contact ? Are you using the javascript to open with window.open ? or Are you using any USDs RunXrmCommand/RunJavascript action to open the account ? If it is later, then you should open it after load complete.

Please explain how are you opening the account form.
Community Member Microsoft Employee on at

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RE: CRM USD issue: closed event happens before variable is updated

Hi Yadnyesh

thank you for the reply.

,

I dont' understand where I have to put the code.

To open the account I used a "Window Navigation Rule" in the Unified Service Desk configuration. I also modified the rule to start only when I click to the lookup but with the same result also, if i save the contact before.

The error is the same. Before to click, the contact name has the right full name, after the click and form of account openend i have Contact Name: [[contact.fullname]x]

Thank you
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Yadnyesh Kuvalekar 4,102 on at

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RE: CRM USD issue: closed event happens before variable is updated

Hi,

Put below line before the code you have to navigate to parent account.

Xrm.Page.data.save()