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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Invoice not Allocating...
Microsoft Dynamics GP (Archived)

Invoice not Allocating or Fulfilling

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Posted on by Community Member Microsoft Employee

I am generating an invoice for item 'x'. Item 'x' shows a quantity available and a quantity on hand of 1241 split across two different lot numbers. I need to invoice 432 of item 'x'.

Two things happen:

1. When I enter the item number and the quantity in the invoice a popup appears telling me that I have zero quantity available. I choose the override option

2. When I go allocate and fulfill the dialog box does not allow me to select the lot number to use. The lot number field is blank and there are no choices available. As such I cannot fulfill the order.

What do I need to do to fulfill this order I.e invoice when the system tells me that I have enough on hand to fulfill the order.

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Invoice not Allocating or Fulfilling

    Hi Heather

    As I stated earlier, my quantity is available. Qty Available = qty on hand - qty allocated in my case. So yes I do have some allocated quantities, but I have more then enough available to fulfill the transaction. i can confirm that using sql queries, and item stock reports and many other areas in GP. That is why I am perplexed because i have enough to fulfill, but when I try to fulfill it is as if the system doesn't realize my lot allocations or product availability.

  • Heather Roggeveen Profile Picture
    Heather Roggeveen 9,144 on at
    RE: Invoice not Allocating or Fulfilling

    There are two relevant fields you need to look at for whether you have stock available - Qty on Hand - AND Qty Allocated.  If the Qty is already allocated to another transaction, you will not be able to allocate it to another one.

    Note - sometimes quantities can be "stuck" in allocated with orphan records.  I come across it often.

    So go to Item 'x' and see if there is an allocated quantity.  If there is, go to the site record and drill into the allocated quantity.  If it is genuine, it will list the sales orders / invoices it is allocated on.

    If it is not genuine, there will be no records or the number of records does not total to the allocated quantity.

    See how you get on and we can go from there.

    Cheers

    Heather

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