web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Supply chain | Supply Chain Management, Commerce
Suggested answer

Credit only direct delivery return

(1) ShareShare
ReportReport
Posted on by 235
I have a scenario where items were sent via direct delivery from Company B directly to the customer for Company A.
 
Original sales order and intercompany purchase order is in Company A.
 
Intercompany sales order is in Company B.
 
All orders have been shipped and invoiced.
 
Now the customer would like a credit only return on that product.
 
What is the best process for a credit only return for direct delivery credit only returns?  Currently, the credit only disposition is not available when creating a return order from Company A for that order.
 
I have the same question (0)
  • CU04051314-0 Profile Picture
    235 on at
    Credit only direct delivery return
    Does appear there is a good way to have a sales order return for direct delivery for credit only.  The option to select the credit only in the disposition code isn't available.
  • Suggested answer
    Laurens vd Tang Profile Picture
    3,351 Super User 2025 Season 2 on at
    Credit only direct delivery return
    No, that is exactly the meaning of "Credit only."
     
    With the action "Credit only," the customer keeps the items and you send only a credit note.
     
     
    Best regards,
    Laurens van der Tang
  • CU04051314-0 Profile Picture
    235 on at
    Credit only direct delivery return
    We do, but my understanding is that those are used with returning materials not for credit only.  Is that not correct?
     
  • Laurens vd Tang Profile Picture
    3,351 Super User 2025 Season 2 on at
    Credit only direct delivery return
    Good day,
     
    Do you have a disposition code with action 'Credit'?
     
     
    Best regards,
    Laurens van der Tang
  • CU04051314-0 Profile Picture
    235 on at
    Credit only direct delivery return
    Hi Laurens,
     
    It does give me some options, but not the Credit only option.  This only comes from the disposition code field highlighted.  Thanks.
  • Suggested answer
    Laurens vd Tang Profile Picture
    3,351 Super User 2025 Season 2 on at
    Credit only direct delivery return
    Good day,
     
    Could you try to click on 'Update line' and then on 'Registration'? 
     
     
     
    Best regards,
    Laurens van der Tang

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Mansi Soni – Community Spotlight

We are honored to recognize Mansi Soni as our August 2025 Community…

Congratulations to the July Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Supply chain | Supply Chain Management, Commerce

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 153 Super User 2025 Season 2

#2
Yng Lih Profile Picture

Yng Lih 148

#3
Abhilash Warrier Profile Picture

Abhilash Warrier 104 Super User 2025 Season 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans