Supply chain | Supply Chain Management, Commerce

Credit only direct delivery return

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Posted on by taschliman

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I have a scenario where items were sent via direct delivery from Company B directly to the customer for Company A.

Original sales order and intercompany purchase order is in Company A.

Intercompany sales order is in Company B.

All orders have been shipped and invoiced.

Now the customer would like a credit only return on that product.

What is the best process for a credit only return for direct delivery credit only returns? Currently, the credit only disposition is not available when creating a return order from Company A for that order.

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taschliman 176 on at

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Credit only direct delivery return

Does appear there is a good way to have a sales order return for direct delivery for credit only. The option to select the credit only in the disposition code isn't available.
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lvdtang 1,917 on at

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Credit only direct delivery return

No, that is exactly the meaning of "Credit only."

With the action "Credit only," the customer keeps the items and you send only a credit note.

Best regards,

Laurens van der Tang
taschliman 176 on at

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Credit only direct delivery return

We do, but my understanding is that those are used with returning materials not for credit only. Is that not correct?
lvdtang 1,917 on at

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Credit only direct delivery return

Good day,

Do you have a disposition code with action 'Credit'?

Best regards,

Laurens van der Tang
taschliman 176 on at

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Credit only direct delivery return

Hi Laurens,

It does give me some options, but not the Credit only option. This only comes from the disposition code field highlighted. Thanks.
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lvdtang 1,917 on at

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Credit only direct delivery return

Good day,

Could you try to click on 'Update line' and then on 'Registration'?

Best regards,

Laurens van der Tang