News and Announcements icon

Dynamics 365 CommunityForums Supply Chain Management forum Credit only direct del...

Supply Chain Management forum

Suggested answer

Credit only direct delivery return

(2) Share

Report

Report

Posted on by taschliman

157

I have a scenario where items were sent via direct delivery from Company B directly to the customer for Company A.

Original sales order and intercompany purchase order is in Company A.

Intercompany sales order is in Company B.

All orders have been shipped and invoiced.

Now the customer would like a credit only return on that product.

What is the best process for a credit only return for direct delivery credit only returns? Currently, the credit only disposition is not available when creating a return order from Company A for that order.

Categories:

Supply Chain Management

All responses Img

All responses (3)

Answers Img

Answers (0)

lvdtang 1,659 on at

Like (0)

Report

Credit only direct delivery return

Good day,

Do you have a disposition code with action 'Credit'?

Best regards,

Laurens van der Tang
taschliman 157 on at

Like (1)

Report

Credit only direct delivery return

Hi Laurens,

It does give me some options, but not the Credit only option. This only comes from the disposition code field highlighted. Thanks.
Suggested answer

lvdtang 1,659 on at

Like (0)

Report

Credit only direct delivery return

Good day,

Could you try to click on 'Update line' and then on 'Registration'?

Best regards,

Laurens van der Tang

Helpful resources

Quick Links

Leaderboard

#1

André Arnaud de Cal... 290,665 Super User 2024 Season 2

#2

Martin Dráb 228,971 Most Valuable Professional

#3

nmaenpaa 101,150

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans