Hi ,
We have created a lead scoring example with following actions on one field (say Field X)
1. Field X > 600 : Add score 20
2. Field X <=600 and >300 : Add score 15
3. Field X <= 300 : Add score 10
We find that the scoring is not working expected if the field is modified . For example :
When record is created with Field X as 500 : Then score is 15 - This is correct.
When the same record is modified with Field X as 250 : Then score is 25 - This is Wrong.
It seems that lead scoring rules are just increasing the previous score but not updating it as per criteria.
Any suggestions on how to handle these situations. Is this a bug in the model ? This is really confusing for our customer.
Please suggest