Auto-Generated Voucher Numbers Not Displayed at POS

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Posted on by Spencer McCandless

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Hi. I'm experimenting with the global voucher function in order to issue store credit for refunds. I've created a gift certificate item and associated it with a voucher tender type. When a return is rang up, the change can be given in the form of a voucher by selecting the voucher tender type on the tender window. This seems to work fine when the voucher number is set to cashier entry, but when I change the setting to auto-generate, the voucher number field is greyed out and empty, and the transaction is completed and the receipt is printed without ever displaying the generated voucher number. The voucher with the generated number does show up in the database and is viewable with the HQ voucher reports, but there is no opportunity for the cashier to attach the number to the coupon before giving it to the customer, and thus there is no way of knowing what voucher number to enter when the voucher is redeemed. Am I misunderstanding the process somehow, or do I have something set up incorrectly?

We are running a backdated version of RMS (2.0.0155), so it is possible that this is a bug that has been rectified since that release.

Any help that can be offered would be much appreciated.

-Spencer

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willie whelan 185 on at

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RE: Auto-Generated Voucher Numbers Not Displayed at POS

much appreciated . I will send you my one which has been altered to display the percent of the customer afetr the discount . Its also got the name of cashier , it seperates the barcode and the description on different lines and the discount is shown after each item .the format of the numbers has been altered to look k "Prettier" I am currently going to update to show each line item with the initials of the sales rep if it has commision in the sale and possibly a breakdown of the sales rep in the sale and the total commsion for each under the line for the "You Saved x.xx ! on the receipt . . Not sure if its any help but you are welcome to it . Do you know if there is a later xreport xml that shows only the hours a sale was done and only the dept that a sale was done . not all the day and all the departments like the current one i have . Regards willie
Jeff @ Check Point ... 13,380 on at

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RE: Auto-Generated Voucher Numbers Not Displayed at POS

Here you go;

dl.dropboxusercontent.com/.../receipt-FP2.zip
willie whelan 185 on at

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RE: Auto-Generated Voucher Numbers Not Displayed at POS

Hi Jeff , would you have a copy of the latest receipt for FP2. I need to see the changes . if possible . especially for gift receipts and vouchers .
Jeff @ Check Point ... 13,380 on at

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RE: Auto-Generated Voucher Numbers Not Displayed at POS

There have been 2 receipt modifications recently, one for SP4 and then again with FP2.

The receipt template you need is dated ~ 4/11 (don't have a 0155 version here right now) whereas FP2 is 8/6/12
Community Member Microsoft Employee on at

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RE: Auto-Generated Voucher Numbers Not Displayed at POS

Glad it helped. Let me know if your required the XML syntax.
Spencer McCandless 2,085 on at

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RE: Auto-Generated Voucher Numbers Not Displayed at POS

Thank you for replying, SD.

I think you've found the problem, as when I view my xml receipt template, the change section only contains the following entry:

                     <CONDITION> Tender.AmountOut <> 0 </CONDITION>
                     <THEN>
                        <ROW> "CHANGE " Tender.Descriptor.Description "|" Tender.AmountOut </ROW>
                      </THEN>

Without any condition to print the voucher number if the change is being given as a voucher, as is the case elsewhere in the file where it defines the format when paying with a voucher.

<CONDITION> Tender.Descriptor.TenderType = tenderVoucher </CONDITION>
                                 <THEN>
                                    <ROW> "Number:" Tender.VoucherNumber "|" </ROW>
                                    <ROW> "Previous Balance|" Tender.VoucherPreviousBalance </ROW>
                                    <ROW> "New Balance|" Tender.VoucherNewBalance </ROW>
                                    <ROW></ROW>
                                 </THEN>

However, this is the newest receipt format I have in my Store Ops/Receipt Format folder. I could try to manually alter it (I've never messed with XML much, but the syntax seems easy enough). It seems odd that the update that included the voucher client and server wouldn't include the corresponding receipt format, though.
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Community Member Microsoft Employee on at

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RE: Auto-Generated Voucher Numbers Not Displayed at POS

Hi Spencer,

The way you use is also correct to issue store credit. It either can be done from line level using voucher button or by entering the return value in gift voucher tender screen.

I doubt the receipt template. Can you check whether you are using the latest receipt template. After updates you need to manually select the latest receipt template using store operation manager - >Database->registry->receipt template.

Let me know if it works.

Regards