removeOption() is not working only for status reason option set...!!!

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Posted on by Abhiram Thulasi

Hi ,

When i was trying to remove or add value to the status reason option set using java script. it is showing the following error "

TypeError: Object doesn't support property or method 'removeOption'
at hideConfirmedStatus (propertyxrmdemo.crm4.dynamics.com/.../md_HideReceiptSections)
at eval code (eval code:1:1)
at RunHandlerInternal (propertyxrmdemo.crm4.dynamics.com/.../ClientApiWrapper.aspx:142:1)
at RunHandlers (propertyxrmdemo.crm4.dynamics.com/.../ClientApiWrapper.aspx:101:1)
at OnScriptTagLoaded (propertyxrmdemo.crm4.dynamics.com/.../ClientApiWrapper.aspx:215:1)
at Anonymous function (propertyxrmdemo.crm4.dynamics.com/.../ClientApiWrapper.aspx:186:1)"

this error only with the CRM 2015 update 1 , it is working fine for previous versions. Can any one help me..??

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Bas van de Sande 4,383 on at

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Hi Abhiram,

did you check if your object was of the correct type? As far as I can see from the naming in the error message, you are trying to hide some sections on the form (correct?). If this is the case, can you verify if the name of the tab and section correcsponds with the name of the tab and section in your script.

Can you share some code with us?

Bas

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Abhiram Thulasi 2 on at

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Hi Sande,

Thanks for your reply. Actually I am not trying to hide any section or tab from the form. I was trying to remove an option set value from the "Status Reason " option set. Below I attached the code which having the issue. It was working properly before. When I applay CRM 2015 update 1 into my organization it showing the error message.

Xrm.Page.getControl("statuscode").removeOption(899230002);

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Arpita Saini on at

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Try disabling turbo forms and see. Goto settings --> system settings--> general tab --> last option for new form rendering engine

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Abhiram Thulasi 2 on at

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Hi Arpita Sani,

Thanks for your reply. That is working fine with the old rendering engine, but I really want to make it working with the new rendering...please let me know if there is any known solution for this....

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Patnj on at

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Hi Abhiram,

Did you find a solution ? We are experiencing the same issue in CRM 2016.

Many thanks

Neel..

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Abhiram Thulasi 2 on at

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Hi Patnj ,

I didn't get any solution for this issue. we were using old rendering engine till now. The remove option will only work if we are enabling the old rendering engine.

Thanks,

Abhiram

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Community Member on at

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The short term way to overcome this is to turn back on the legacy engine in the Settings area (Navigate to Settings -> Administration -> System Settings -> General). The long term solution would be to use a web resource instead.

Do above configuration its work for me.

Please mark as answer if it will work for you.

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Indra Sheker 69 on at

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Hi Experts,

Is there any way that we can achieve the above issue using Status Reason Translations in CRM 2016

Please suggest

Indra

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Community Member on at

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Hi Abhiram,

You got any solution for new rendering?

Thanks,

Punitha

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