removeOption() is not working only for status reason option set...!!!

(0) Share

Report

Posted on by Abhiram Thulasi

Hi ,

When i was trying to remove or add value to the status reason option set using java script. it is showing the following error "

TypeError: Object doesn't support property or method 'removeOption'
at hideConfirmedStatus (propertyxrmdemo.crm4.dynamics.com/.../md_HideReceiptSections)
at eval code (eval code:1:1)
at RunHandlerInternal (propertyxrmdemo.crm4.dynamics.com/.../ClientApiWrapper.aspx:142:1)
at RunHandlers (propertyxrmdemo.crm4.dynamics.com/.../ClientApiWrapper.aspx:101:1)
at OnScriptTagLoaded (propertyxrmdemo.crm4.dynamics.com/.../ClientApiWrapper.aspx:215:1)
at Anonymous function (propertyxrmdemo.crm4.dynamics.com/.../ClientApiWrapper.aspx:186:1)"

this error only with the CRM 2015 update 1 , it is working fine for previous versions. Can any one help me..??

*This post is locked for comments

I have the same question (0)

All responses (9)

Answers (0)

Sort by

Bas van de Sande 4,383 on at

Like
a
(0)

Report
Copy link

Link copied!

Hi Abhiram,

did you check if your object was of the correct type? As far as I can see from the naming in the error message, you are trying to hide some sections on the form (correct?). If this is the case, can you verify if the name of the tab and section correcsponds with the name of the tab and section in your script.

Can you share some code with us?

Bas

Was this reply helpful? Yes No
Abhiram Thulasi 2 on at

Like
a
(0)

Report
Copy link

Link copied!

Hi Sande,

Thanks for your reply. Actually I am not trying to hide any section or tab from the form. I was trying to remove an option set value from the "Status Reason " option set. Below I attached the code which having the issue. It was working properly before. When I applay CRM 2015 update 1 into my organization it showing the error message.

Xrm.Page.getControl("statuscode").removeOption(899230002);

Was this reply helpful? Yes No
Arpita Saini Microsoft Employee on at

Like
a
(2)

Report
Copy link

Link copied!

Try disabling turbo forms and see. Goto settings --> system settings--> general tab --> last option for new form rendering engine

Was this reply helpful? Yes No
Abhiram Thulasi 2 on at

Like
a
(1)

Report
Copy link

Link copied!

Hi Arpita Sani,

Thanks for your reply. That is working fine with the old rendering engine, but I really want to make it working with the new rendering...please let me know if there is any known solution for this....

Was this reply helpful? Yes No
Patnj on at

Like
a
(0)

Report
Copy link

Link copied!

Hi Abhiram,

Did you find a solution ? We are experiencing the same issue in CRM 2016.

Many thanks

Neel..

Was this reply helpful? Yes No
Abhiram Thulasi 2 on at

Like
a
(0)

Report
Copy link

Link copied!

Hi Patnj ,

I didn't get any solution for this issue. we were using old rendering engine till now. The remove option will only work if we are enabling the old rendering engine.

Thanks,

Abhiram

Was this reply helpful? Yes No
Community Member on at

Like
a
(0)

Report
Copy link

Link copied!

The short term way to overcome this is to turn back on the legacy engine in the Settings area (Navigate to Settings -> Administration -> System Settings -> General). The long term solution would be to use a web resource instead.

Do above configuration its work for me.

Please mark as answer if it will work for you.

Was this reply helpful? Yes No
Indra Sheker 69 on at

Like
a
(0)

Report
Copy link

Link copied!

Hi Experts,

Is there any way that we can achieve the above issue using Status Reason Translations in CRM 2016

Please suggest

Indra

Was this reply helpful? Yes No
Community Member on at

Like
a
(0)

Report
Copy link

Link copied!

Hi Abhiram,

You got any solution for new rendering?

Thanks,

Punitha

Was this reply helpful? Yes No