I have a client that every time we apply a GP service pack or a patch to a third-party product shortcuts disappear for certain users. It is always the same users. Any suggestions on what I can do to prevent this?
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No one has gotten back to me on this. Let me ask again and I will update this case.
Any news dear Richard?
If it worked, would you please verify my reply as an answer?
Thanks, I will give this a try.
The first suggest workaround is to toggle The user's Role , then the related tables will correct themselves (losing previous customization), and you can then customize your page.
1. Choose the Home navigation pane button, click the Customize this page link at the top of the content pane
2. Click 'Change Role' in the lower right of the screen
3. Select a new Role and click OK.
4. The user should now be able to customize their Home Page.
another workaround is to reset the records in SY08100
DELETE DYNAMICS.dbo.SY08100 WHERE USERID='baduser'
you can let the records be created automatically next time this user logs in, or you may insert them manually:
insert into DYNAMICS..SY08100 values ('bad user',1,0,1,1,1,0,0,0)
insert into DYNAMICS..SY08100 values ('bad user',2,0,1,0,1,0,0,0)
insert into DYNAMICS..SY08100 values ('bad user',3,0,2,0,1,0,0,0)
insert into DYNAMICS..SY08100 values('bad user',4,0,2,3,1,0,0,0)
insert into DYNAMICS..SY08100 values('bad user',5,0,2,2,1,0,0,0)
insert into DYNAMICS..SY08100 values ('bad user',6,0,2,4,1,0,0,0)
Best Regards;
Ibrahim,
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