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Guides won't launch on HoloLens 2

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Hi!

After I select the Guides app on the HoloLens, the cube appears but after clicking the play button, nothing happens. No sign of it connecting to Dynamics 365 Guides .

Is it down?

I try reinstalling the app but same issue persists

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Raidenn 35 on at

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Guides won't launch on HoloLens 2

Hi OP, Can you please check my Edit4 and let me know if this App Reset procedure helps resolve your issue?
I am getting better results today after the new years 2024.

If this helps please mark the post as solved/answered. thanks!
Raidenn 35 on at

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Guides won't launch on HoloLens 2

I am having the exact same issue with one of my clients.

Edit4: A possible fix is in! Today (1/2/24) I Opened Guides > Program was still stuck at "Loading calling services..."
However, I went to Settings>Apps>Guides>Advanced Options> (Scroll down)Reset App> re-opened Guides>Accepted Permissions > Signed back in > Calling Services Loaded (Meetings / Recent Contacts).
Issue is resolved and I can now make calls again.

Edit5: 2/29/24: Users have reported that a "major update" was available on their HoloLens 2 and that after completing this update Guides was able to reach the main menu and the issue is fixed!
Dengliang Li Microsoft Employee on at

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Guides won't launch on HoloLens 2

Hi,

You can try updating HoloLens to the latest version or follow this guide to troubleshoot the issue.

HoloLens Device Troubleshooting | Microsoft Learn

If the above reply has not solved your problem, it is recommended that you seek for official support.

Give us feedback | Microsoft Learn
HoloLens Support

Best Regards,
Dengliang Li