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ReportWHAT WOULD CAUSE THE DOCUMENT BALANCE TO BE WRONG IN THE VENDOR MAINTENANCE SCREEN?
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WHAT WOULD CAUSE THE DOCUMENT BALANCE TO BE WRONG IN THE VENDOR MAINTENANCE SCREEN?
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Sharon,
We probably need a bit more information on what you mean as wrong but I am going to take a stab that you mean a voucher on the document tab is showing a balance that you think is incorrect. Whenever you see something like this the first thing you should do is look for a suspended batch in that module. You can open the release batch screen and see if there are any batches with an S status. If so, try releasing the batch and, if it does not release check the event log for the reason. If there are no suspended batches then your issue might be that you have a non-released payment selection batch that has included this voucher. If it is neither of these cases then please provide some more information like what type of document this is, whether the balance is higher or lower than expected, the original document amount, the current balance and so forth.
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