Reset Password on Portal does not work!

(0) Share

Report

Posted on by Tjasa Zalar

Hi!

I am working with Dynamics 365 portal, and Reset Password functionality doesn't seem to work. When I enter contact's email, portal prompts me, that I should check my email to reset password. I didn't receive any email, even though portal didn't show any error.

Workflow Send Password Reset To Contact didn't trigger either. Workflow configuration seems standard, we weren't changing it.

The contact that I am trying to change password for doesn't have any duplicates.

Any suggestions what could the problem be?

Thanks,

Tjaša

*This post is locked for comments

All responses (5)

Answers (0)

Suggested answer

oliver.rodrigues 4,052 on at

Like (0)

Report

RE: Reset Password on Portal does not work!

hi, I just tried in a fresh new trial environment and it worked fine

are you using the OOB e-mail address field ?
Tjasa Zalar 35 on at

Like (0)

Report

RE: Reset Password on Portal does not work!

Sorry, what I meant was that Action is activated, but wasn't triggered when I sent reset password request.
Suggested answer

oliver.rodrigues 4,052 on at

Like (0)

Report

RE: Reset Password on Portal does not work!

if the action is not activated it won't work

can you please activate the action and give it another try?
Tjasa Zalar 35 on at

Like (0)

Report

RE: Reset Password on Portal does not work!

No, action isn't activated, nor email record being created.
Suggested answer

oliver.rodrigues 4,052 on at

Like (0)

Report

RE: Reset Password on Portal does not work!

is the e-mail record being created?

is the action activated?