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Microsoft Dynamics CRM (Archived)

Need to configure email recipient as Team, not users .. a little confused

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I currently have workflows in place that email individual Dynamics users.  I need to change that to email a Team.  I've found a few references to this which describes using the Team Queue.  My question is, how does the Queue email address get synch'd by Office 365 on the Exchange Server?

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  • Cyclefitness Profile Picture
    Cyclefitness on at
    RE: Need to configure email recipient as Team, not users .. a little confused

    Thank you, Andrii.  I will do.

  • Suggested answer
    a33ik Profile Picture
    a33ik 84,323 Most Valuable Professional on at
    RE: Need to configure email recipient as Team, not users .. a little confused

    Debra,

    I will release new version of Ultimate Workflow Toolkit the next week. In this release I included Email-related operations like send email to plain email (without lead/contact/account associated), send email to members of team, attach documents from record to email e.t.c. So you can keep an eye on this - github.com/.../releases

  • Cyclefitness Profile Picture
    Cyclefitness on at
    RE: Need to configure email recipient as Team, not users .. a little confused

    Thank you, Scott!  Glad to hear another license is not required. ;-)  We're chewing thru those like there's no tomorrow.

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    ScottDurow Profile Picture
    ScottDurow 50,177 on at
    RE: Need to configure email recipient as Team, not users .. a little confused

    Hi Deb,

    You would create a shared email box in O365 and then approve the queue to use that email address with server side sync.

    Hope this helps

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