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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Print report error CRM...
Microsoft Dynamics CRM (Archived)

Print report error CRM 2011

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Posted on by Ragnar Hilmarsson 3,427

Hi

I have client wich are not local administrator on his computer, and are getting this error

But if i grant admin local for temp  the error not showing up. 
There is not option to grant user admin rights,

 

 

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  • Suggested answer
    ScottDurow Profile Picture
    ScottDurow 21 on at

    Hi,

    This is common issue with locked down client desktops that don't allow installing of ActiveX controls -see social.msdn.microsoft.com/.../active-x-print-control-install-error-an-error-occured-while-copying-file-rsclientprintx86inf

    Hope this helps,

    Scott

  • Trina Mans Profile Picture
    Trina Mans on at

    The RSClientPrint 2008 Class add-on for Internet Explorer is responsible for allowing print functionality on SRS reports, which CRM utilizes. • Try the following steps to check the rsClientPrint control.

    1. In Microsoft Internet Explorer, from the Tools menu, choose Internet Options, and go to Programs tab.

    2. Click Manage add-ons.

    3. In the Manage Add-ons dialog box, make sure RSClientPrint Class is in the list and the status is enabled.

    If the RSClientPrint control isn’t installed, try to configure the browser with the following steps to prompt to install the control for the user. Note that downloading an ActiveX control requires administrator permissions. You must be a member of the Administrators group if you want to download the control.

    4. In Microsoft Internet Explorer, from the Tools menu, choose Internet Options, and then click the Security tab.

    5. Select "Intranet Zone’ and click on ‘Custom Level".

    6. Enable "Automatic prompting for ActiveX controls".

    7. Select "Prompt" for "Download signed ActiveXcontrols".

    8. Enable "Run ActiveX controls and plug-ins".

    9. Enable "Script ActiveX controls marked safe for scripting".

    After configuring the browser, it will prompt you to run the ActiveX controls and plug-ins when you view the report.  Click "Yes

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