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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Cases not created by A...
Microsoft Dynamics CRM (Archived)

Cases not created by Automatic Record creation

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Posted on by Jorge S

Hi,

I do get this error intermittently but there is no much info on the log file, can you help? Thanks

Plugin Trace:

[Microsoft.Xrm.Sdk.Workflow: Microsoft.Xrm.Sdk.Workflow.Activities.CreateEntity]
[CreateStep6]

 
 [Microsoft.Dynamics.Service.Plugins: Microsoft.Dynamics.Service.Plugins.PreOperationIncidentCreate]
 [485c2908-cfd8-e611-80e8-00155db32b08: Microsoft.Dynamics.Service.Plugins.PreOperationIncidentCreate: Create of incident]
 Entered Microsoft.Dynamics.Service.Plugins.PreOperationIncidentCreate.Execute(), Correlation Id: c97446e4-0e6a-4479-b176-77e237867b60, Initiating User: 656c56e6-ce14-e911-a81a-000d3ab24a78
 Exiting Microsoft.Dynamics.Service.Plugins.PreOperationIncidentCreate.Execute(), Correlation Id: c97446e4-0e6a-4479-b176-77e237867b60, Initiating User: 656c56e6-ce14-e911-a81a-000d3ab24a78
 


Error Message:

Unhandled exception:
Exception type: System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]
Message: An unexpected error occurred.Detail:
<OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">
  <ActivityId>1480203e-7c64-4024-b2c4-5ed0e7222f6a</ActivityId>
  <ErrorCode>-2147220970</ErrorCode>
  <ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic">
    <KeyValuePairOfstringanyType>
      <d2p1:key>ApiExceptionSourceKey</d2p1:key>
      <d2p1:value xmlns:d4p1="www.w3.org/.../XMLSchema" i:type="d4p1:string">Plugin/Microsoft.Dynamics.Service.Plugins.PreOperationIncidentCreate</d2p1:value>
    </KeyValuePairOfstringanyType>
    <KeyValuePairOfstringanyType>
      <d2p1:key>ApiOriginalExceptionKey</d2p1:key>
      <d2p1:value xmlns:d4p1="www.w3.org/.../XMLSchema" i:type="d4p1:string">Microsoft.Crm.CrmException: An unexpected error occurred. ---&gt; System.ArgumentNullException: Value cannot be null.
Parameter name: text
   at System.ServiceModel.FaultReasonText..ctor(String text)
   at System.ServiceModel.FaultReason..ctor(String text)
   at Microsoft.Dynamics.Solution.Common.CrmException..ctor(String message, Exception innerException, Int32 errorCode, Boolean isFlowControlException, Boolean enableTrace)
   at Microsoft.Dynamics.Solution.Common.CrmException..ctor(String message, Exception innerException, Int32 errorCode, Boolean isFlowControlException)
   at Microsoft.Dynamics.Solution.Common.CrmException..ctor(String message, Int32 errorCode)
   at Microsoft.Crm.Service.ObjectModel.IncidentService.ValidatePrimaryContact(Case incident, Boolean isUpdateCase)
   at Microsoft.Crm.Service.ObjectModel.IncidentService.PreValidateForCreate(Case incident)
   at Microsoft.Dynamics.Service.Plugins.PreOperationIncidentCreate.ExecuteCrmPlugin(LocalPluginContext localContext)
   at Microsoft.Dynamics.Solution.Common.PluginBase.Execute(IServiceProvider serviceProvider)
   at Microsoft.Crm.Extensibility.V5PluginProxyStep.ExecuteInternal(PipelineExecutionContext context)
   at Microsoft.Crm.Extensibility.VersionedPluginProxyStepBase.Execute(PipelineExecutionContext context)
   --- End of inner exception stack trace ---
   at Microsoft.Crm.Extensibility.VersionedPluginProxyStepBase.Execute(PipelineExecutionContext context)
   at Microsoft.Crm.Extensibility.PipelineInstrumentationHelper.Execute(Boolean instrumentationEnabled, String stopwatchName, ExecuteWithInstrumentation action, PipelineExecutionContext context)
   at Microsoft.Crm.Extensibility.Pipeline.&lt;&gt;c__DisplayClass2_1.&lt;Execute&gt;b__0()</d2p1:value>
    </KeyValuePairOfstringanyType>
    <KeyValuePairOfstringanyType>
      <d2p1:key>ApiStepKey</d2p1:key>
      <d2p1:value xmlns:d4p1="schemas.microsoft.com/.../Serialization" i:type="d4p1:guid">485c2908-cfd8-e611-80e8-00155db32b08</d2p1:value>
    </KeyValuePairOfstringanyType>
    <KeyValuePairOfstringanyType>
      <d2p1:key>ApiDepthKey</d2p1:key>
      <d2p1:value xmlns:d4p1="www.w3.org/.../XMLSchema" i:type="d4p1:int">4</d2p1:value>
    </KeyValuePairOfstringanyType>
    <KeyValuePairOfstringanyType>
      <d2p1:key>ApiActivityIdKey</d2p1:key>
      <d2p1:value xmlns:d4p1="schemas.microsoft.com/.../Serialization" i:type="d4p1:guid">1480203e-7c64-4024-b2c4-5ed0e7222f6a</d2p1:value>
    </KeyValuePairOfstringanyType>
    <KeyValuePairOfstringanyType>
      <d2p1:key>ApiPluginSolutionNameKey</d2p1:key>
      <d2p1:value xmlns:d4p1="www.w3.org/.../XMLSchema" i:type="d4p1:string">msdynce_Service</d2p1:value>
    </KeyValuePairOfstringanyType>
    <KeyValuePairOfstringanyType>
      <d2p1:key>ApiStepSolutionNameKey</d2p1:key>
      <d2p1:value xmlns:d4p1="www.w3.org/.../XMLSchema" i:type="d4p1:string">msdynce_Service</d2p1:value>
    </KeyValuePairOfstringanyType>
  </ErrorDetails>
  <Message>An unexpected error occurred.</Message>
  <Timestamp>2019-03-21T10:18:45.4969019Z</Timestamp>
  <ExceptionRetriable>false</ExceptionRetriable>
  <ExceptionSource i:nil="true" />
  <InnerFault>
    <ActivityId>1480203e-7c64-4024-b2c4-5ed0e7222f6a</ActivityId>
    <ErrorCode>-2147220970</ErrorCode>
    <ErrorDetails xmlns:d3p1="schemas.datacontract.org/.../System.Collections.Generic">
      <KeyValuePairOfstringanyType>
        <d3p1:key>ApiExceptionSourceKey</d3p1:key>
        <d3p1:value xmlns:d5p1="www.w3.org/.../XMLSchema" i:type="d5p1:string">Plugin/Microsoft.Dynamics.Service.Plugins.PreOperationIncidentCreate</d3p1:value>
      </KeyValuePairOfstringanyType>
      <KeyValuePairOfstringanyType>
        <d3p1:key>ApiOriginalExceptionKey</d3p1:key>
        <d3p1:value xmlns:d5p1="www.w3.org/.../XMLSchema" i:type="d5p1:string">Microsoft.Crm.CrmException: An unexpected error occurred. ---&gt; System.ArgumentNullException: Value cannot be null.
Parameter name: text
   at System.ServiceModel.FaultReasonText..ctor(String text)
   at System.ServiceModel.FaultReason..ctor(String text)
   at Microsoft.Dynamics.Solution.Common.CrmException..ctor(String message, Exception innerException, Int32 errorCode, Boolean isFlowControlException, Boolean enableTrace)
   at Microsoft.Dynamics.Solution.Common.CrmException..ctor(String message, Exception innerException, Int32 errorCode, Boolean isFlowControlException)
   at Microsoft.Dynamics.Solution.Common.CrmException..ctor(String message, Int32 errorCode)
   at Microsoft.Crm.Service.ObjectModel.IncidentService.ValidatePrimaryContact(Case incident, Boolean isUpdateCase)
   at Microsoft.Crm.Service.ObjectModel.IncidentService.PreValidateForCreate(Case incident)
   at Microsoft.Dynamics.Service.Plugins.PreOperationIncidentCreate.ExecuteCrmPlugin(LocalPluginContext localContext)
   at Microsoft.Dynamics.Solution.Common.PluginBase.Execute(IServiceProvider serviceProvider)
   at Microsoft.Crm.Extensibility.V5PluginProxyStep.ExecuteInternal(PipelineExecutionContext context)
   at Microsoft.Crm.Extensibility.VersionedPluginProxyStepBase.Execute(PipelineExecutionContext context)
   --- End of inner exception stack trace ---
   at Microsoft.Crm.Extensibility.VersionedPluginProxyStepBase.Execute(PipelineExecutionContext context)
   at Microsoft.Crm.Extensibility.PipelineInstrumentationHelper.Execute(Boolean instrumentationEnabled, String stopwatchName, ExecuteWithInstrumentation action, PipelineExecutionContext context)
   at Microsoft.Crm.Extensibility.Pipeline.&lt;&gt;c__DisplayClass2_1.&lt;Execute&gt;b__0()</d3p1:value>
      </KeyValuePairOfstringanyType>
      <KeyValuePairOfstringanyType>
        <d3p1:key>ApiStepKey</d3p1:key>
        <d3p1:value xmlns:d5p1="schemas.microsoft.com/.../Serialization" i:type="d5p1:guid">485c2908-cfd8-e611-80e8-00155db32b08</d3p1:value>
      </KeyValuePairOfstringanyType>
      <KeyValuePairOfstringanyType>
        <d3p1:key>ApiDepthKey</d3p1:key>
        <d3p1:value xmlns:d5p1="www.w3.org/.../XMLSchema" i:type="d5p1:int">4</d3p1:value>
      </KeyValuePairOfstringanyType>
      <KeyValuePairOfstringanyType>
        <d3p1:key>ApiActivityIdKey</d3p1:key>
        <d3p1:value xmlns:d5p1="schemas.microsoft.com/.../Serialization" i:type="d5p1:guid">1480203e-7c64-4024-b2c4-5ed0e7222f6a</d3p1:value>
      </KeyValuePairOfstringanyType>
      <KeyValuePairOfstringanyType>
        <d3p1:key>ApiPluginSolutionNameKey</d3p1:key>
        <d3p1:value xmlns:d5p1="www.w3.org/.../XMLSchema" i:type="d5p1:string">msdynce_Service</d3p1:value>
      </KeyValuePairOfstringanyType>
      <KeyValuePairOfstringanyType>
        <d3p1:key>ApiStepSolutionNameKey</d3p1:key>
        <d3p1:value xmlns:d5p1="www.w3.org/.../XMLSchema" i:type="d5p1:string">msdynce_Service</d3p1:value>
      </KeyValuePairOfstringanyType>
    </ErrorDetails>
    <Message>An unexpected error occurred.</Message>
    <Timestamp>2019-03-21T10:18:45.4969019Z</Timestamp>
    <ExceptionRetriable>false</ExceptionRetriable>
    <ExceptionSource i:nil="true" />
    <InnerFault>
      <ActivityId>1480203e-7c64-4024-b2c4-5ed0e7222f6a</ActivityId>
      <ErrorCode>-2147220970</ErrorCode>
      <ErrorDetails xmlns:d4p1="schemas.datacontract.org/.../System.Collections.Generic" />
      <Message>System.ArgumentNullException: Value cannot be null.
Parameter name: text</Message>
      <Timestamp>2019-03-21T10:18:45.4969019Z</Timestamp>
      <ExceptionRetriable>false</ExceptionRetriable>
      <ExceptionSource i:nil="true" />
      <InnerFault i:nil="true" />
      <OriginalException i:nil="true" />
      <TraceText i:nil="true" />
    </InnerFault>
    <OriginalException i:nil="true" />
    <TraceText i:nil="true" />
  </InnerFault>
  <OriginalException i:nil="true" />
  <TraceText>[Microsoft.Xrm.Sdk.Workflow: Microsoft.Xrm.Sdk.Workflow.Activities.CreateEntity]
[CreateStep6]

 
 [Microsoft.Dynamics.Service.Plugins: Microsoft.Dynamics.Service.Plugins.PreOperationIncidentCreate]
 [485c2908-cfd8-e611-80e8-00155db32b08: Microsoft.Dynamics.Service.Plugins.PreOperationIncidentCreate: Create of incident]
 Entered Microsoft.Dynamics.Service.Plugins.PreOperationIncidentCreate.Execute(), Correlation Id: c97446e4-0e6a-4479-b176-77e237867b60, Initiating User: 656c56e6-ce14-e911-a81a-000d3ab24a78
 Exiting Microsoft.Dynamics.Service.Plugins.PreOperationIncidentCreate.Execute(), Correlation Id: c97446e4-0e6a-4479-b176-77e237867b60, Initiating User: 656c56e6-ce14-e911-a81a-000d3ab24a78
 </TraceText>
</OrganizationServiceFault>

*This post is locked for comments

  • Georgiana27 Profile Picture
    Georgiana27 5 on at
    RE: Cases not created by Automatic Record creation

    Hello Jorge,

    You can try first verifying if you populate the required lookup field "Customer" (customerid) for the case when you create/import that respective case.

    Usually this error:

    System.ArgumentNullException: Value cannot be null.

    Parameter name: text

      at System.ServiceModel.FaultReasonText..ctor(String text)

      at System.ServiceModel.FaultReason..ctor(String text)

      at Microsoft.Dynamics.Solution.Common.CrmException..ctor(String message, Exception innerException, Int32 errorCode, Boolean isFlowControlException, Boolean enableTrace)

      at Microsoft.Dynamics.Solution.Common.CrmException..ctor(String message, Exception innerException, Int32 errorCode, Boolean isFlowContrappears olException)

      at Microsoft.Dynamics.Solution.Common.CrmException..ctor(String message, Int32 errorCode)

      at Microsoft.Crm.Service.ObjectModel.IncidentService.ValidatePrimaryContact(Case incident, Boolean isUpdateCase)

    appears if this field "Customer" (customerid) is empty.

    If this does not solve the issue, please raise a case with Microsoft support.

    Please let your reply on this thread if populating the field helps.

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