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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / E-Mail: queue With Id ...
Microsoft Dynamics CRM (Archived)

E-Mail: queue With Id = 00000000-0000-0000-0000-000000000000 Does Not Exist

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Posted on by Bernhard S 26

Hello,

we did a migration and now we have a strange problem:

  1. Opening Salesorder
  2. Opening sent E-Mail
  3. Click on forward
  4. Change the field "from" to the E-Mail of a queue
  <ErrorCode>-2147220969</ErrorCode>
  <ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" />
  <Message>queue With Id = 00000000-0000-0000-0000-000000000000 Does Not Exist</Message>

But we can select it in the dropdown. If we click on send, the e-mail from the field "from" is changed back to the one of the user. This is not acceptable since the user is not allowed to write those e-mails.

Try to delete a E-Mail that is in the draft mode:

  <ErrorCode>-2147220946</ErrorCode>
  <ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" />
  <Message>The entity cannot be updated because it is read-only.</Message>

Tried to solve it with this security role permissions:

Core Data: Queues => FULL GREEN, no delete

Business Management: Allow to send e-mails as a different user, GREEN

No business rules, no plugins and no JS code. Any ideas?

*This post is locked for comments

  • Bernhard S Profile Picture
    Bernhard S 26 on at
    RE: E-Mail: queue With Id = 00000000-0000-0000-0000-000000000000 Does Not Exist

    Information: It is still a bug, that was caused by the migration. We had to re-enable it and now our users learned to life with it... Since there is no response from MS in this thread, we have to use the MS technical support.

  • Suggested answer
    bernhards Profile Picture
    bernhards 417 on at
    RE: E-Mail: queue With Id = 00000000-0000-0000-0000-000000000000 Does Not Exist

    We solved the issue: There was an option checked in the organisation settings "Don't send a e-mail to unresolved queues". Unchecking that solved the bug.

  • Bernhard S Profile Picture
    Bernhard S 26 on at
    RE: E-Mail: queue With Id = 00000000-0000-0000-0000-000000000000 Does Not Exist

    Yes that's correct.

    It does exist and work. It is only not allowed to receive e-mails.

    This is related to the same issue with the queue. I think you are speaking from the permissions of a user?

    The funny thing is, that it is possible to send with this or any other queue:

    1. You write the name of the queue in the "from" field of the email you want to forward and press tab or click anywhere else.
    2. Then you will see this error message
    3. Click that away und click on the search symbol of the field.
    4. Choose the queue
    5. Click on send

    I think this is a CRM bug. And I believe it happens because the field does look for the User AND for the Queues. Since this is a new type of lookup I am not sure if this works really well. Maybe it does look first for a user and does display a wrong message.

  • Suggested answer
    Shidin Haridas Profile Picture
    Shidin Haridas 3,497 on at
    RE: E-Mail: queue With Id = 00000000-0000-0000-0000-000000000000 Does Not Exist

    So, so only the customization were migrated, is it?

    Reg the first error, does a queue already exist in the system? (some screenshots will be helpful here)

    Second error, in D-CRM, if you are sending the email as a different user, then, the other user needs to enable the setting which allows others to send emails on his/her behalf. (see screenshot below)

    1614.Capture.PNG

  • Bernhard S Profile Picture
    Bernhard S 26 on at
    RE: E-Mail: queue With Id = 00000000-0000-0000-0000-000000000000 Does Not Exist

    No, nothing. Just exporting and importing the solution through all CRM versions (2011, 2013, 2015, 2016)

    They are generated by the user with the written steps.

    INFO: The second error message appears when you try to send an e-mail as a different user

  • Shidin Haridas Profile Picture
    Shidin Haridas 3,497 on at
    RE: E-Mail: queue With Id = 00000000-0000-0000-0000-000000000000 Does Not Exist

    During the migration, how did you handle setting up of Queues?

    And these emails, are they generated by some process?

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