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10Hi Guys,
I am trying to set up service contract discounts for some of clients that receive FOC charges.
We provide machinery rental with technician support. And for some customer, we don't charge for the machine parts and technician hours used for a service call.
For my understanding, that we can set up a price list for all the machine parts, or assign the price to each part's item card. Then using the service contract discount function, to apply 100% discount to the parts and resources to the customers that are FOC.
Below is an example, I assigned the Items (machine parts) under a service item group called 'PART', then add the service item group into the contract discounts. I also assigned our technician's hours under 'Resource Group', then add the group into the discount.
For the test, I created a service call, and selected parts and resources under the Service Item Worksheet. But only the discount for the resource (technician's hours) was pulled through. There is no discount applied for machine parts.
I am wondering if you guys can give me some help? Thank you very much.
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