Prepayments in POS

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Posted on by S Gopi Krishna

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Hello,
I would like to inquire whether the D365 Store Commerce App allows for the collection of prepayments in the Point of Sale (POS) system. The scenario is as follows: A customer walks into a store and provides an advance payment. We need the ability to record this pre-payment at the POS, and during statement posting, it should be created as a customer payment journal. This will allow us to use the Customer Account to utilize the balance in future visits.

I found a Microsoft document indicating that this is possible, but I'm unsure how to execute this scenario and the document has no information of the same. Prepayments in Dynamics 365 Commerce - Commerce | Dynamics 365 | Microsoft Learn

If anyone has encountered a similar requirement and was able to implement this out of the box (OOB), please let me know how the sale was executed in such scenarios.
Thank you in advance!

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S Gopi Krishna 352 on at

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Prepayments in POS

Hi Shafeeque, Thanks for the below reply this is exactly what we are looking for and the specified operation does the job.

Just FYI my previous answer is from MS support
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Shafeeque P. 6,487 Super User 2024 Season 2 on at

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Prepayments in POS

Have you tried customer account deposit functionality (POS operation ID:1100). You will be able to collect a payment without linking to a sale and gets posted during statement posting.
S Gopi Krishna 352 on at

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Prepayments in POS

To answer my own question, the SCA [Store Commerce Application] is not designed to support the prepayments for cash carry transactions and it only supports for Customer Order [Ship and Pickup].