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311Hello,
I would like to inquire whether the D365 Store Commerce App allows for the collection of prepayments in the Point of Sale (POS) system. The scenario is as follows: A customer walks into a store and provides an advance payment. We need the ability to record this pre-payment at the POS, and during statement posting, it should be created as a customer payment journal. This will allow us to use the Customer Account to utilize the balance in future visits.
I would like to inquire whether the D365 Store Commerce App allows for the collection of prepayments in the Point of Sale (POS) system. The scenario is as follows: A customer walks into a store and provides an advance payment. We need the ability to record this pre-payment at the POS, and during statement posting, it should be created as a customer payment journal. This will allow us to use the Customer Account to utilize the balance in future visits.
I found a Microsoft document indicating that this is possible, but I'm unsure how to execute this scenario and the document has no information of the same. Prepayments in Dynamics 365 Commerce - Commerce | Dynamics 365 | Microsoft Learn
If anyone has encountered a similar requirement and was able to implement this out of the box (OOB), please let me know how the sale was executed in such scenarios.
Thank you in advance!
Thank you in advance!
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