Dynamics Community Forum Thread Details

Microsoft Dynamics 365 Customer Engagement

Hi, good day Dynamics 365 CRM community.

I am new in this forum as well as new in using Microsoft Dynamics 365 products.

There is a need to implement a CRM module where the main use is to manage opportunities, lead, and customer invoices.

Did have a look in some tutorial and it it recommended to use the Dynamics 365 Sales to achieve the requirement but not really get the one that I need.

As the current license plan I use are include Dynamics 365 Customer Engagement (haven't got it installed and used yet), appreciate if anyone can advise of the following:

Is the Dynamics 365 Sales module include in Dynamics 365 Customer Engagement?
If so, then is the Dynamics 365 Sales license are included in Dynamics 365 Customer Engagement too? I mean no need to purchase separate license of those 2 modules?
Is there any available user manual document of Dynamics 365 Customer Engagement and Dynamics 365 Sales that I can use and refer for implementation please?

Any advises are highly appreciated.

Many thanks with kind regards,

Patri

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