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Dynamic Marketing Segment is not getting Updated

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Posted on by 216

Hello Everyone,

I am facing the issue the marketing dynamic segment is not updating, and the filter is picking wrong records

  • Fariha Asmat Profile Picture
    Fariha Asmat 216 on at
    RE: Dynamic Marketing Segment is not getting Updated

    Hi Elena,

    I have created the MS support ticket, MS team is working on this issue

  • Petit Hibou Profile Picture
    Petit Hibou on at
    RE: Dynamic Marketing Segment is not getting Updated

    Hi Fariha, have just seen your posting. Was this issue resolved or still exist?

  • Fariha Asmat Profile Picture
    Fariha Asmat 216 on at
    RE: Dynamic Marketing Segment is not getting Updated

    Hi Dilyana,

    It's Demographic dynamic segment and it's been 5 days I'm waiting for the segment members to get updated. Actually I'm using the custom activity type entity in the filteration, according to my filter it should show me the only one member but its showing me 9. I have created multiple segments with same filter but all shows 9 members. I have tried the same filter criteria on Dynamic marketing list the marketing list shows me the correct count of members that is 1. There is something wrong with just segments.

    I'm sharing the screeshot of my filter criteria

    behaviourial.PNG

    Thanks

  • Suggested answer
    d_radulova Profile Picture
    d_radulova 2 User Group Leader on at
    RE: Dynamic Marketing Segment is not getting Updated

    @Fariha Asmat,

    you haven't given us enough information to be able to help.

    - What's the type of segment? Behavioural, or Demographic, etc..

    - How long did you give it before you were expecting it would refresh?

    - What did you expect to see vs what did it actually do?

    Thanks,

    -DD

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