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Unable to add Specific Link Clicked condition if link contains dynamic content

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Posted on by Apajove

I'm trying to build a customer journey.

I want to add a trigger with a condition of "Specific link clicked". What I find is that if I have a link in my marketing email template that is just a plain hyperlink then I can select this in the journey builder rule property no problem. But if the link contains a dynamic data field, then the link is not listed in the dropdown.

For example, a link to https://customer.app.domain.com will be available in the rule pciker dropdown, but a link "https://{{contact.contact_lead_originatingleadid.new_callistotenantname}}.app.domain.com will not show up in the rule picker.

I have confirmed this issue by creating a marketing email with two URLs. A static URL is shown in the Label box in the Rule properties, a second URL with the dynamic content is not listed. If I edit the email to remove the dynamic content both URLs are listed in the Label picker.

Can anyone advise how to make both URLs appear in the label picker?

Thanks

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cloflyMao 25,210 on at

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Hi Apajove,

Could you share version of your environment and marketing application?

I created a customer journey and tested it following with your description, it worked without issue.

e.g:

1. I added "description" field of originating lead of contact as dynamic value,

www.{{contact.contact_lead_originatingleadid.description}}.com

2. the specific link could be picked in Label picker:

3. In delivered email, the link in button display as below:

xxxx.svc.dynamics.com/t/t/xxxx?p0=abc (abc is the value of originating lead's description field.)

The test field data type is single line text, and here is information of my testing environment:

Server version: 9.1.0000.15932(2020 release wave 1 enabled)

Application version: 1.35.10059.2039

Try to check whether your environment could get update and whether issue could be solved by update.

Regards,

Clofly

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Apajove 30 on at

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Thank you so much for testing this out for me.

To check that I hadn't made a simple error, I went back and created a blank email with just two lines of text, one link has a dynamic property, the other link is a plain hyperlink.

This screenshot shows the dynamic link

I then created a new blank journey with this email as the start and added a trigger with a new rule:

As you can see, the only link available is the link without dynamic text.

So, I've just enabled the Wave 1 2020 update. The version I have currently is:

Dynamics 365 Marketing 1.35.10059.1039 1/1/2030 Installed

This looks like an earlier version that the one you have, so hopefully once the update is installed this bug will be fixed. I'll check back and let you know.

Thanks again for testing this out for me, I really appreciate it.

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Eduard Brown on at

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Hi Apajove - Did updating your instance solve this for you?

Thanks,
Eddy

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Apajove 30 on at

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Hi Eddy, thanks for following up and my apologies for the slow response.

This unfortunately did not help. I am now on the latest available build of Dynamics marketing, 9.0.2002.3004 but I still can't get a link with dynamic content to appear in the link picker in the journey builder.

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