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Hi.
We setup a workflow for approving a "Payment Journal Batch" and setup a Workflow User Group with two approvers with a sequence no. (1 and 2). When the user creates the payment journal using standard BC functionality, submits for approval, it gets sent for approval and both approvers approves the payment journal. However, when the original users goes to print checks and they receives an error message that it needs to go though the approval process. However when you go to the approval entries it clearly shows the payment journal was approved by both approvers.
If we set the approval type as a Approver and the approver limit type as specific user or as direct approver, then the original user can print checks and post the payment journal.
So for the Journal Batch workflow, what approver type will it allow?
Also we setup the workflow to send notification for the user to receive an email when the payment journal has been approver and they are not receiving an email. We have other workflows setup such as approving PO and the emails are being sent. Why would the payment journal not send out notification/emails?
Thank you for any help or suggestions.
Lori
Lori,
Journal Batches and Workflow requires some manual setup to make sure they flow based on the Approval Type you want. You have a Sequence Approval Chain you want. Make sure you setup the Approval Chain (attached is my Approval Group/Chain handout). For the General Journal Batch Workflow itself, here is the Workflow Response - A general journal batch is balanced, that needs updating:
Hope this all helps. You can also checkout Power Automate to solve this one. Here is a link on it and Approval Workflows: https://www.youtube.com/watch?v=F6yh7-R33W8
Thanks,
Steve
[View:/cfs-file/__key/communityserver-discussions-components-files/758/0042.3-Approval-Groups.docx]
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