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Hi Everyone,
Have you encountered a scenario where in one of the CRM environments (luckily not prod), the sub grids on the account (renamed as customer) form were not loading and has a hyperlink to load but nothing happens? This happens on IE and Chrome, for Edge it partially loads some and for Firefox it is fine for us. But for the client who reported the issue its not working on any browser. Our CRM is Online 8.1.0.581.
IE/Chrome:
Edge:
Firefox:
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Nithya's suggestion to use script works across browsers, but this was the quick fix. Will follow Alex and reach out for support to identify the root cause. Thanks for the input everyone.
Update: Our CRM was updated from 8.1.0.578 to 8.1.1.977 and after this the sub grids works fine even without script
Hi,
You could add some JavaScript to the form's OnLoad event to manually load all the sub-grids:
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function Form_OnLoad() {
setTimeout("LoadSubGrids();", 2000); //need delay to work properly
}
function LoadSubGrids() {
var grids = Xrm.Page.ui.controls.get(function (ctrl, index) {
return (ctrl.getControlType() == "subgrid");
});
if (grids.length > 0) {
for (var i in grids) {
grids[i].refresh();
}
}
}
Hi
What happens when you clear the cache of these browsers or try in incognito/inprivate mode?
Please refer the following for the compatibility:
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