How to create Incident using C# and Route in dynamic CRM

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Good Day all,

I am trying to create an incident record using c# from InfoPath form , which am able to accomplish but when this record is created in CRM it does not route automatically according to the routing set rule on CRM . Please how can I accomplish this from the C# code or CRM SDK . I know there are ways to manually input the routing rule in C# but I have over two hundred rules and it can be inserted in the code .

Kindly assist

thanks

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David Jennaway 14,065 on at

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You can use an ApplyRoutingRuleRequest

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a33ik 84,331 Most Valuable Professional on at

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Hello,

You should use ApplyRoutingRuleRequest/ApplyRoutingRuleResponse - msdn.microsoft.com/.../microsoft.crm.sdk.messages.applyroutingrulerequest.aspx to route your incident.

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Community Member on at

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@a33ik Can you help me with a sample code for ApplyRoutingRuleRequest/ApplyRoutingRuleResponse to route what i can lay my hands on is using ApplyRoutingRuleRequest/ApplyRoutingRuleResponse to change queues .

Thanks

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Community Member on at

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Can you help me with a sample code for ApplyRoutingRuleRequest/ApplyRoutingRuleResponse to route what i can lay my hands on is using ApplyRoutingRuleRequest/ApplyRoutingRuleResponse to change queues .

Thanks

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Community Member on at

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Can you help me with a sample code for ApplyRoutingRuleRequest/ApplyRoutingRuleResponse to route what i can lay my hands on is using ApplyRoutingRuleRequest/ApplyRoutingRuleResponse to change queues .

Thanks

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a33ik 84,331 Most Valuable Professional on at

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Try to use following:

var request = new ApplyRoutingRuleRequest()

{

Target = new EntityReference("incident", Guid.Empty)

};

service.Execute(request);

Of course you have to replace Guid.Empty with identifier of case to apply routing rules to.

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