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does Microsoft Dynamics have a subscription entity?

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Posted on by tommer

i'm thinking about using Microsoft Dynamics.
i have customers. i think i can use the Contract entity for that.
my customers have subscriptions to my products.
my customers sign a contract/Agreement for such a subscription with a price, which i use for invoicing.
my customer can end a subscription and start another subscription.
does Microsoft Dynamics have a subscription entity?
or a contract entity?
or an Agreement entity?

i prefer an entity, specifically for my invoicing purpose instead of the SLA/support-contract/agreement-entity

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LuHao 40,892 on at

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Hi tommer,

You can use Entitlement entity of D365.

Please refer to https://docs.microsoft.com/en-us/dynamics365/customer-service/create-entitlement-define-support-terms-customer

For this, you need to get Dynamics 365 Customer Service.

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Wahaj Rashid 11,321 on at

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Hi,

Dynamics 365 CE Contract entity related to support.

I believe there are no out of the box entities to manage Subscriptions or Recurring Billing.

Either you have to create a custom entity or use processes to create recurring invoices.

Or you can use Filed Services to generate Auto Invoices as per agreement:

https://docs.microsoft.com/en-us/dynamics365/field-service/set-up-customer-agreements

Please note, Microsoft Dynamics 365 Field Services is an end-to-end solution meant for Field Services but you can mold it as per your needs.

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