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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / search in Set Regardin...
Microsoft Dynamics CRM (Archived)

search in Set Regarding on outlook app

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Posted on by Wudi Y 40

Hi,

We use the Dynamics 365 App for Outlook on desktop, every search we do in the field set regarding, has the result, no results found.

But when I do the same search online, there are more than one results found.

I have already re-install the outlook app and it didn't help.

Does anybody know how it comes?

Many thanks.

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I have the same question (0)
  • Verified answer
    Chiron H Profile Picture
    Chiron H 155 on at

    We're having the same problem with multiple customers. Coincidentally, last weekend MS has carried out changes to the Unified Interface search view to align with the legacy client.

    I guess someone did not test their changes properly? *sigh*

  • JamesW25 Profile Picture
    JamesW25 50 on at

    Glad to hear that we are not the only ones experiencing this problem today. Hopefully it will get fixed quickly because this is a critical feature.

  • J-PL Profile Picture
    J-PL 79 on at

    Are you still experiencing this issue?

  • LukasD Profile Picture
    LukasD 5 on at

    Our customers are. Pretty pissed off :)

  • JamesW25 Profile Picture
    JamesW25 50 on at

    We have a global user base and only some of our users (including the system administrators) are experiencing the issue. So we still have the problem in UK and Belgium but no problems in USA, Italy or Spain at the moment.

  • J-PL Profile Picture
    J-PL 79 on at

    Any news on this? I was thinking that could it be that this is something to do with the custom security roles? Or are your users that are experiencing this using out of the box security roles?

  • J-PL Profile Picture
    J-PL 79 on at

    BTW I posted a new question about this to the forum.. I guess people are skipping this because it has a verified answer showing :)

  • Wudi Y Profile Picture
    Wudi Y 40 on at

    I don't think this is a security role issue, because I have the role of system administrator...

  • Suggested answer
    Chiron H Profile Picture
    Chiron H 155 on at

    It seems clearing IE cache and rebooting fixes this issue. Haven't tested it myself but a colleague of mine tells me so.

  • J-PL Profile Picture
    J-PL 79 on at

    I will test it soon as I can. Please post results to here if you are quicker :)

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