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I reconcile Inventory for my company each month and have dug into some issues regarding Finished Good returns. We have some items that are Field Destroyed and a return is entered by the customer service team. When this is done, the customer service team is asked which "Quantity Type" they want to use to put in the quantities. For product that will be returned to the warehouse, they use the "Returned" type. For product destroyed in the field the customer service team puts it in as "damaged", which financially maps to our Nonconforming Inventory accounts.
Is there a way to create a return specifically for a field destroy, but not have a quantity enter Inventory (Since it has been destroyed in field)?
Hello,
There is no way to do a SOP Return for an inventoried items and not bring it back into inventory. My suggestion would be to set up a new inventory site, call it destroyed. Do you SOP return and retun you items to any of the Quantity Types. Do an inventory transfer and tranfer these items to the 'Destroyed' site with a quantity type of On Hand. You can then do an inventory adjustment to remove these items from inventory.
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