web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Returns via POS
Supply chain | Supply Chain Management, Commerce
Suggested Answer

Returns via POS

(0) ShareShare
ReportReport
Posted on by Saif Ali 4

Hi everyone,

a small question regarding returns on POS.

when a customer comes back to Store for return of an item. The POS is not telling me what was the payment method by which the customer paid for the purchase.

is there any way to see a by which payment method did the customer pay for the item? 
because the business wants to refund the customer in the original payment method by which the item was bought with.

like cash via cash

card via card

payment A in payment method A.

is there any way to do this? Please do let me know. 

I have the same question (0)
  • Suggested answer
    Shafeeque P. Profile Picture
    Shafeeque P. 6,533 Moderator on at

    There is no option to view the original payment method during the return process. Some workaround I can suggest is to either check the physical copy of the receipt or search for the receipt using the "Show  Journal" function.

    That being said, you have the option to enforce a refund to the original payment method or against a list using the "Channel Refund Policy".

    Please refer learn.microsoft.com/.../refund_policy_returns for more details

  • Saif Ali Profile Picture
    Saif Ali 4 on at

    Thank you - Show journal works, gave this to the customer as well. (Y)

  • Oksana Kovaliova Profile Picture
    Oksana Kovaliova 3,597 on at

    Hi Saif,

    Agree with Shafeeque suggestion to

    1. View in Show journal (will not work if order is customer order)

    2. Forcing return policy by refund policy: learn.microsoft.com/.../refund_policy_returns

    3. You can also use linked refunds for card based returns: learn.microsoft.com/.../linked-refunds  (if your payment connector supports linked refunds)

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Supply chain | Supply Chain Management, Commerce

#1
Siv Sagar Profile Picture

Siv Sagar 283 Super User 2025 Season 2

#2
Laurens vd Tang Profile Picture

Laurens vd Tang 213 Super User 2025 Season 2

#3
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 152 Super User 2025 Season 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans