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Supply chain | Supply Chain Management, Commerce
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Realtime service check failed

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Posted on by 126

I am getting the following error after installing the Commerce scale unit.

pastedimage1664525159064v2.png

The event viewer is showing following errors:

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

GetFeatureList API call failed. Correlation ID: 49d57c43-1bce-4a23-9aad-61c26d116658. Exception: System.ServiceModel.FaultException: Forbidden

Server stack trace:
at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at Microsoft.Dynamics.Retail.TransactionServices.ClientProxy.RetailRealTimeServiceContract.GetFeatureList(GetFeatureList request)
at Microsoft.Dynamics.Retail.Cdx.RealtimeServiceClientLibrary.RealtimeServiceClient.GetFeatureList(FeatureListRequestInfo requestInfo).

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Failed executing DB maintenance agent. Context: CorrelationId=9eabf1fe-245d-4eb9-9af8-e13ccf6cda12. Execution time: 28 ms. Error Details: System.ServiceModel.FaultException: Forbidden

Server stack trace:
at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
at Microsoft.Dynamics.Retail.Cdx.RealtimeServiceClientLibrary.RealtimeServiceClient.GetFeatureList(FeatureListRequestInfo requestInfo)
at Microsoft.Dynamics.Retail.Cdx.AsyncClient.ClientLibrary.DBMaintenanceAgent.Initialize()
at Microsoft.Dynamics.Retail.Cdx.AsyncClient.ClientLibrary.DBMaintenanceAgent.Execute()

  • AR01 Profile Picture
    126 on at
    RE: Realtime service check failed

    DB check is successful in ping request and RetailServiceAccount is mapped against the client id in Azure active directory applications in Headquarter.

  • Shafeeque P. Profile Picture
    6,501 Super User 2025 Season 1 on at
    RE: Realtime service check failed

    Can you click on the link next to Retail Server to make sure that DB Check is successful.

    Since it is giving error related to RTS, just make sure  that the Azure APP Client ID used during the installation is listed in the Azure Active directory application screen in D365 HQ and a retail service account/any user with required access is mapped against it.

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