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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM (2011 RU-18) not w...
Microsoft Dynamics CRM (Archived)

CRM (2011 RU-18) not working anylonger in Outlook 2010

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Posted on by Community Member

Dear all,

Since a last few days we encounter some issues regarding the MS CRM (RU-18 / 5.09690.4376) plugin functionality in Outlook 2010 (Prof. Plus / 14.0.7015.1000). When trying to open a page, the contents are displayed as "There are no items to show in this view" and in the ribbon all icons are greyed out and the message "Retrieval of a page from a CRM server failed due to an error".

I am for 99.5% sure this is update related. This machine was fully functional before the updates were pushed from the WSUS.
Only I am not able to find any relations between the deployed updates online.

Hope one of you have the answer! Many thanks in advance.

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  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    This fix took care of the issue for me, good luck!

    https://support.microsoft.com/en-us/help/4049314/microsoft-dynamics-365-for-outlook-is-unable-to-render-webpages-after

    Resolution

    Important

    The DWORD value (Hexadecimal) for this key is being set to 2 in order for it to be defined in a future security update.

    The following registry key is dependent on the version of Microsoft Outlook installed:

    Microsoft Outlook 2016:

    [HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Security] "EnableRoamingFolderHomepages"=dword:00000002

    Microsoft Outlook 2013:

    [HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Security] "EnableRoamingFolderHomepages"=dword:00000002

    Microsoft Outlook 2010:

    [HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Security] "EnableRoamingFolderHomepages"=dword:00000002

  • Rob Landolt Profile Picture
    Rob Landolt 495 on at

    Can't find the link where I found this, but this solved the issue for me:

    Open Regedit

    Go to HKEY_CURRENT_USER / Software / Microsoft / MSCRMClient

    Add a new DWORD 32 key named as 'UseWebFormProcessIsolation'

    Set the value to '0'

    Restart Outlook.

    Good luck!

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