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Convert Case to Work Order default behaviour

Posted on by 216

Hi Guys,

I am converting a Case to Work Order from the Case form and what I noticed is that the address on the Work Order is auto populated from the Account (address) on the Case.

How can I stop this default behavior?

Thanks in advance!

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  • Thomas David Dayman Profile Picture
    Thomas David Dayman 11,323 on at
    RE: Convert Case to Work Order default behaviour

    I dont think you can stop it.

    Is there any reason why you need to? You could clear the fields via a workflow?

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