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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / How to use Microsoft O...
Microsoft Dynamics CRM (Archived)

How to use Microsoft Office 365 online OUTLOOK with Microsoft Dynamics CRM Online

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Posted on by Community Member

I need to use Microsoft Office 365 online OUTLOOK with Microsoft Dynamics CRM Online.

but I am unable to find anything related to this.

I found one link related to this but the option/view suggested in this link seems not appearing actually.

http://www.sysco-software.com/office-365-integration-with-dynamics-crm/

see the Web Mail Client section

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  • Suggested answer
    ScottDurow Profile Picture
    ScottDurow 21 on at

    Hi,

    since you cannot use the Outlook Add-in for Online Outlook - you need to start using the Lightweight client app that does work in Outlook online - see www.microsoft.com/.../dynamics-365-app-for-outlook-user-s-guide.aspx

    Hope this answers your question!

  • Community Member Profile Picture
    Community Member on at

    Hello Scott Durow,

    Thanks for reply.

    It seems like this app has been removed from the Store.

    Please see below link

    https://store.office.com/en-001/app.aspx?assetid=WA104379570&ui=en-US&rs=en-001&ad=US&appredirect=false

    Please help.

    Thanks.

  • Suggested answer
    ScottDurow Profile Picture
    ScottDurow 21 on at

    Hi,

    You no longer install via the office store - you install from the CRM Admin interface - see technet.microsoft.com/.../dn946901.aspx

    Hope this answers your question

  • Community Member Profile Picture
    Community Member on at

    Hello Scott Durow,

    Yes, It's working,

    Thanks for your support.

  • Community Member Profile Picture
    Community Member on at

    Hello. Tenfold can also help in integrating Mircosoft Office 365 and Microsoft and enabling click to dial in Outlook. They also support MS Dynamics integration. Our click to dial also works on webpages opened in Chrome. www.tenfold.com/.../dynamics

  • Community Member Profile Picture
    Community Member on at

    I have been facing same problem with my office 365 that why I uninstalled it then again download office 365 free but my problem remain so now what to do?

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