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ReportHello all,
I am working on my Feb bank rec and noticed that there are some missing credit card deposits. For example, on 2/1 I received $100 and $200 in credit card payments. Both payments are recorded under the appropriate clients in the A/R module. However, these do not appear anywhere in the "deposits" screen, meaning they are not visible nor available for me to check off and deposit so that they show up on the bank rec. I know the payments went through because they are on the bank statement. They are just completely missing from the "deposits" module. It happened for a few days in a row at the beginning of Feb, all of my credit card payments are missing from the deposits screen. I know they were not accidentally included in other "deposits" as I went through on the rec and checked every single deposit listed to make sure the missing amounts were not included. I am at a total loss and have no idea what to do.
I already checked the "voided" screen in the deposits box but none of the payments in question show up there. There are no stuck batches to recover either. Any ideas on what to do or how to track this down?!?
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