Dynamics Community Forum Thread Details

Invoice printing blank when entering selection criteria

Hi there,

If I press Print Preview in Invoice/Memo Forms Report(08760) with no selection criteria, all invoices print to screen. However if I put in any selection criteria of an invoice that had previously shown, the report is blank. Rptruntime is being populated with what looks like the correct data and the correct clause in the RI_Where field. However ARPrintQueue is empty. Somehow ARPrintQueue is not being populated and I cannot find the stored proc that does this. In another company using the same system db but different application db, it works perfectly. The only difference I can see between the companies is that the on has CPNYID of 30(working) and the other 'WPRSA'(not working). Not sure if long CPNYID name is a problem. Is anyone able to help me please?!

Hi Jo,

Check out KB 2791649.

SYMPTOMS

AR invoices print blank when you enter any selection criteria.

CAUSE

A preprocess on the AR invoice screen populates the ARprintqueue table by using the 07 user. When that user has no rights to the vs_company view, the ARprintqueue table is not populated. In the report there is a link between the vs_company and the arprintqueue tables. Because the arprintqueue table is not populated, there is no match. The report finds no data and prints blank.

RESOLUTION

Resolution 1:

In Database maintenance>Update databases, select Synchronize All Security & ownership

Resolution 2:

Run this statement in Management Studio against the application database.

grant select on vs_company to [07718158D19D4f5f9D23B55DBF5DF1]

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