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75Hi All,
Is there anyone here who could support on a VAT issue with an AX2012 R3 CU10 Retail customer?
Scenario:
In a store a customer returns an item and purchases a new item for the same price. Both transactions are processed in the same transaction on the POS. Prices include sales tax Boolean is set to yes for the customer. The transaction in the POS has a total value of 0,-
When processing the statement to AX 2012 based on the statement a sales order is created in AX when invoicing an invoice is generated for an amount of 12,13 euro instead of 0,-
When looking at the invoice lines, it looks like sales tax included in amount is corrected for the positive sales line (I would expect 12,14).
When looking at the posted sales tax, it looks like the difference between calculated sales tax and actual sales tax (12,15-0,01=)12,14 is added to the amount origin 57,84+12,14=) 69,98
Resulting in the balance: -57,84+69,98=12,14 +(-0,02+0,01)= 12,13 (equals the invoice amount)
It seems that setting ‘prices including VAT’ has some unexpected influence on VAT calculation/correction when processing statement from store to AX 2012 sales orders.
Is above scenario something, which looks familiar to you from one of your customers? I have tried to find similar issues in LCS issue search, but no success yet.
Is there an alternative setting, or workaround to correct for this behavior?
Should returns perhaps be handled differently, to avoid this?
I know this is not a detailed description including all settings, if more details are required I am able to provide.
Thank you very much in advance for your support and valuable time.
Best regards,
Harold.
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