Users in Dynamics CRM without a license

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Posted on by Robert Fleminks

HI!

I have a question regarding users and licensing.

When looking at the active users in Dynamics it shows that there are about 1600 users that are active in Dynamics CRM. Now the thing is that we just use 200 licenses and not more than that amount of users have a license.

Why are are all these users showing up? Yes our organisation uses office365. But how come these users are shown as active?

Thanks!

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Arun Vinoth 11,615 Moderator on at

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You will be providing a security group to associate with your crm online org, so all the AD users added as members of this SG will be added in org as system users.

Anyway all these users will be in disabled status, until they got a license assigned in O365 portal. Sometimes, the removal of license on O365 will take time (or forever) to mark them as disabled in CRM.

Don’t worry it won’t cost you if license is not bought but users are active, this is simply a glitch with MS scheduled sync service.

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Robert Fleminks on at

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I guess it was forever then indeed :D

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We tested this out last week internally because we noticed that users assigned any type of O365/D365 license were appearing in CRM as active users. Within D365 CRM, we can assign security roles to users who can then interact with (Create, Read, and Update) records. No CRM license is needed to perform these actions. We believe the 'cause' is related to Azure AD and the Common Data Service model, as we can see approximately 30 'environments' when admins are in instance pickers.

We have an open ticket with Microsoft to find out why this is occurring and what financial repercussions (ie. recoupment) will happen if a user, that does not have a license assigned, uses CRM.

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Chad.Coutman 5 on at

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Any update on this?

I too have observed this issue in our tenant. It seems to be related to any user in AAD who has been assigned a 'Microsoft Flow Free' license.

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Marco Fo on at

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Do you receive any update from Microsoft?

Thanks

Marco

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thecharwest 221 on at

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We've got the exact same thing happening to us with the "Microsoft Flow Free" license. Did you get the bottom of it at all?

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Hi everybody,

we have the same issue ! We have got 72 licenced Dynamics Users, but 301 active Dynamics Users.

But our Problem is a little bit bigger, because we have a Scribe connector between our ERP and Dynamics 365 Sales System.

This connector is licenced by the amount of active Dynamics Users and has a limit of 250 !!!

So i urgently need to know, where and how in Dynamics i can providing a security group to associate with your crm online org, so all the AD users added as members of this SG will be added in org as system users.

Could you or anybody tell me, how to to so ?

Greetings from germany

Markus

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Fubar 2,761 on at

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@Markus, if you create a Security Group in Office 365 and assign only the users that you want active to that group, and attach that group to your CRM instance, then the users that are not in that group should become inactive in the CRM instance.

See docs.microsoft.com/.../control-user-access

To stop the users from getting in there in the first place, you need to assign the Security Group when the instance is created.

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Community Member on at

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Perfect !" It works !!! Thanks a lot for your help !!!!!!! :)

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