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Microsoft Dynamics CRM (Archived)

Issue using CRM 365 with latest Chrome version.

Posted on by 114

Since yesterday in Chrome when going to either Users or Teams in CRM Settings I just get a spinning wheel and it never loads the page. I think it may coincide with a Chrome update to 75.0.3770.80. Anyone else?

It is happening for two of my colleagues as well in two different tenants. Works fine in Edge.

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  • Gopinath Gurusamy Profile Picture
    Gopinath Gurusamy 125 on at
    RE: Issue using CRM 365 with latest Chrome version.

    Hi,

    It does appear that the problem is resolved in v76(76.0.3809.87) of Chrome.

  • Suggested answer
    Bozwell Profile Picture
    Bozwell 114 on at
    RE: Issue using CRM 365 with latest Chrome version.

    Thanks Lu.

    I have installed the Google Chrome Beta 76 and it does appear that the problem is resolved in that version of Chrome.

  • Roberta W Profile Picture
    Roberta W 21 on at
    RE: Issue using CRM 365 with latest Chrome version.

    Adding a "me too".

    Chrome 75.0.3770.100.

    Clearing cookies/Clearing cache or using Ctrl+F5 helps for a bit.

    Thanks for the suggestion about using dev tools Disable Cache - that's been useful for me.

    ---
    update 8/2
    Chrome version 76 resolved the issue.

  • Verified answer
    LuHao Profile Picture
    LuHao 40,872 on at
    RE: Issue using CRM 365 with latest Chrome version.

    Hi Bozwell,

    This bug occurred in EMEA.

    The version 76 of Chrome is scheduled for July 30th, which will help this bug, but the official has not yet confirmed about the date.

  • Lexx Profile Picture
    Lexx 10 on at
    RE: Issue using CRM 365 with latest Chrome version.

    It looks like it's bug related with bad way to set location of an iframe. I've fixed it by the following steps:

    1. Open file CRMWeb\_static\_controls\IFrameControl\IFrameControl.js for edit

    2. Find row: this.$1_2.contentWindow.location.href = $v_0;

    3. Replace to: this.$1_2.src = $v_0;

    4. Save changes

    5. Clear chrome browser cache

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Issue using CRM 365 with latest Chrome version.

    Me too (Version 1612 (8.2.2.112) (DB 8.2.2.112) on-premises)

  • Rob Landolt Profile Picture
    Rob Landolt 495 on at
    RE: Issue using CRM 365 with latest Chrome version.

    just throwing a "me too" out there, running D365 Online 9.1.0.5626 with latest Chrome, spinning wheel on Users and Teams screens. Using another browser works.

  • Suggested answer
    MAHS Profile Picture
    MAHS 15 on at
    RE: Issue using CRM 365 with latest Chrome version.

    A workaround could be to disable the Chrome flag #enable-lazy-frame-loading. The issue is that Chrome is lazy loading iframes. DevTools pointed me in that direction, since the views would turn up periodically while DevTools were enabled.

    This isn't a sure-fire solution, but the views at least load more than 50 % of the time.

  • Bozwell Profile Picture
    Bozwell 114 on at
    RE: Issue using CRM 365 with latest Chrome version.

    Just wanted to feedback some further discoveries I have made about this.

    Still getting the issue in Chrome 75.0.3770.100.

    Clearing Chrome cache makes the issue go away for a little while but it comes back. I think that Chrome have changed something about how the cache works that is affecting CRM.

    If I go to DevTools in Chrome and disable caching CRM works fine (while the devtools window is open). I have yet to have it fail as long as the cache is disabled, but this is a temporary workaround at best because I need to manually switch cache off each time I open Chrome.

    Would love to hear if anyone has found any better workarounds for this.

  • bernhards Profile Picture
    bernhards 417 on at
    RE: Issue using CRM 365 with latest Chrome version.

    Same issue here with latest Chrome version 75.0.3770.80 and CRM 8.2.5.0004. The setting for the routing stuck in the loading screen. Also the users have trouble to display the emails after opening them (The message content in the field "description" missing/empty). It did work after they refreshed the page. No problems with the IE so far.

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