In our current system, we have sales folks who have department wide meetings. IN that system, it's super easy to just turn off the phones and a message comes up when you call that plays a custom message.
We have three different queues, all with different calendars (residential sales, customer service, and professinal sales respectively) So editing every one of those calendars for a meeting doesn't exactly make sense. Do we think there's a better way to do this?
Obviously what I'm looking for is the ability to get all my agents away form all queues and have one of a few things happen - in order of preference
1. Play a custom message that says something. Probably just a "Hey we're away in a meeting call us back in a few"
2. Do something other than transfer people to queues that just ring indefinitely
Thoughts?
