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Customer experience | Sales, Customer Insights,...
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ADX Studio Sync Problem with Dynamics 365

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Posted on by 47

I'm working on dynamics 365 (9.0.2.3034) On-Prim and ADX Studio7.0.0086 Customer portal. Both are deployed on same machine with Localhost bindings. 

After record creation from adx portal I'm changing the status reason field or any other fields in CRM change does not reflect on portal unless reset IIS. Is there any configuration issue with AdxStudio and Dynamics 365. Please help to solve  this problem. 

Thanks in advance  

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  • Verified answer
    oliver.rodrigues Profile Picture
    4,052 on at

    Hi

    I am not super familiar with ADX v7, if you are starting now, I would suggest starting with the Community Portals instead of ADX v7: github.com/.../xRM-Portals-Community-Edition

    it seems that you are facing caching issues, a few things you can check:

    - login as admin and open the clear cache page (/_services/about) more info here as well oliverrodrigues365.com/.../

    - if that still doesn't work, you need to make sure the Web Notifications are setup correctly: community.adxstudio.com/.../

    - if you need your data to be refreshed instantly when updated via D365, you need to change the plugin step for that entity/message to SYNC (if it's the update step my recommendation is creating a new step and filter for only relevant attributes)

    ------------

    If you like this post, give a Thumbs up. Where it solved your request, Mark it as a Solution to enable other users find it.

    We highly recommend users to migrate to PowerUsers community for new Portal questions:

    powerusers.microsoft.com/.../PowerAppsPortals

  • Muhammad Awais Profile Picture
    47 on at

    Thanks Oliver. Web Notifications works for me.

  • Verified answer
    oliver.rodrigues Profile Picture
    4,052 on at

    great can you mark that as solution then

    thanks

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