ADX Studio Sync Problem with Dynamics 365

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Posted on by Muhammad Awais

I'm working on dynamics 365 (9.0.2.3034) On-Prim and ADX Studio7.0.0086 Customer portal. Both are deployed on same machine with Localhost bindings.

After record creation from adx portal I'm changing the status reason field or any other fields in CRM change does not reflect on portal unless reset IIS. Is there any configuration issue with AdxStudio and Dynamics 365. Please help to solve this problem.

Thanks in advance

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oliver.rodrigues 4,052 on at

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RE: ADX Studio Sync Problem with Dynamics 365

great can you mark that as solution then

thanks
Muhammad Awais 47 on at

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RE: ADX Studio Sync Problem with Dynamics 365

Thanks Oliver. Web Notifications works for me.
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oliver.rodrigues 4,052 on at

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RE: ADX Studio Sync Problem with Dynamics 365

Hi

I am not super familiar with ADX v7, if you are starting now, I would suggest starting with the Community Portals instead of ADX v7: github.com/.../xRM-Portals-Community-Edition

it seems that you are facing caching issues, a few things you can check:

- login as admin and open the clear cache page (/_services/about) more info here as well oliverrodrigues365.com/.../

- if that still doesn't work, you need to make sure the Web Notifications are setup correctly: community.adxstudio.com/.../

- if you need your data to be refreshed instantly when updated via D365, you need to change the plugin step for that entity/message to SYNC (if it's the update step my recommendation is creating a new step and filter for only relevant attributes)

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